{"id":693408,"date":"2022-09-01T07:30:07","date_gmt":"2022-09-01T05:30:07","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=746684"},"modified":"2026-01-07T14:06:57","modified_gmt":"2026-01-07T13:06:57","slug":"egovernment-benchmark-2022","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/egovernment-benchmark-2022\/","title":{"rendered":"eGovernment Benchmark 2022"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/PS_eGovt_dotcom_2880x1800px.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:53% 22%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Secteur public<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">eGovernment Benchmark 2022 : mettre l&#8217;accent sur l&#8217;inclusivit\u00e9, les services transfrontaliers, et la sant\u00e9 en ligne<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/eGovernment-Benchmark-2022.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><span>Rapport<\/span><span class=\"type\">3 MB pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/Synthese_eGovernment_Benchmark_2022.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><span>Synth\u00e8se en fran\u00e7ais<\/span><span class=\"type\">1 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/egovernment-benchmark-2022\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/egovernment-benchmark-2022\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Quel est le degr\u00e9 de maturit\u00e9 de l&#8217;administration num\u00e9rique en Europe ? Alors que la d\u00e9cennie num\u00e9rique de l&#8217;UE progresse, l&#8217;approche centr\u00e9e sur l&#8217;utilisateur reste au c\u0153ur des efforts de transformation, certains pays \u00e9tant plus avanc\u00e9s que d&#8217;autres.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-investir-dans-la-relance-numerique\">Investir dans la relance num\u00e9rique<\/h3>\n\n\n\n<p>L&#8217;ambition de l&#8217;UE de rendre les principaux services publics europ\u00e9ens disponibles \u00e0 100 % en ligne d&#8217;ici 2030 a \u00e9t\u00e9 renforc\u00e9e par la n\u00e9cessit\u00e9 de r\u00e9pondre \u00e0 la pand\u00e9mie mondiale de coronavirus. Comme l&#8217;indique le rapport eGovernment Benchmark 2022 de la Commission europ\u00e9enne, r\u00e9alis\u00e9 par Capgemini, sa filiale <a href=\"https:\/\/www.fr.sogeti.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sogeti<\/a> et les partenaires du consortium <a href=\"http:\/\/www.idc.com\/\">IDC<\/a> et <a href=\"https:\/\/www.polimi.it\/en\/\">Politecnico di Milano<\/a>, les \u00c9tats membres de l&#8217;UE ont allou\u00e9 plus de 26 % des d\u00e9penses du Fonds europ\u00e9en de relance et de r\u00e9silience \u00e0 la transition num\u00e9rique.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video is-style-cg-sapphire2 section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">eGovernment Benchmark 2022<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Pr\u00e9sentation du rapport <\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/d7KmRsdWw4Q?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Il s&#8217;agit de la 19e \u00e9dition de ce rapport annuel, reconnu au niveau international. Elle fournit une analyse approfondie des performances de l&#8217;administration en ligne dans la prestation de 95 services \u00e0 l&#8217;occasion de 9 \u00e9tapes de la vie. Ces \u00e9v\u00e9nements sont des moments cl\u00e9s dans la vie des citoyens et des entreprises, comme la naissance d&#8217;un enfant, un d\u00e9m\u00e9nagement ou la cr\u00e9ation d&#8217;une entreprise.<\/p>\n\n\n\n<p>Comment les gouvernements se positionnent-ils dans les 35 pays participants, dont 27 \u00c9tats membres de l&#8217;UE et huit autres pays ? Pour le savoir, des citoyens de chaque pays ont visit\u00e9 et \u00e9valu\u00e9 14 252 sites web entre juillet et ao\u00fbt 2021 et en octobre 2020. Parmi ceux-ci figuraient 8 491 sites Web et 804 portails de leur propre gouvernement, ainsi que 4 155 sites Web transfrontaliers et 802 portails d&#8217;autres pays europ\u00e9ens.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mesurer-les-4-dimensions-de-l-administration-en-ligne\">Mesurer les 4 dimensions de l&#8217;administration en ligne<\/h3>\n\n\n\n<p>Le rapport eGovernment 2022 s&#8217;est \u00e9tendue aux performances num\u00e9riques des organismes publics centraux, r\u00e9gionaux et locaux. Elle a r\u00e9v\u00e9l\u00e9 que les services publics en Europe sont propices \u00e0 l&#8217;innovation, et que la sant\u00e9 en ligne, en particulier, est un domaine prioritaire de la politique num\u00e9rique.<\/p>\n\n\n\n<p>Alors que huit services sur dix sont enti\u00e8rement disponibles en ligne (81 %), il existe un d\u00e9s\u00e9quilibre entre les points forts et les domaines de d\u00e9veloppement dans les quatre dimensions de l&#8217;administration en ligne analys\u00e9es :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>L&#8217;approche centr\u00e9e sur l&#8217;utilisateur :<\/strong> cette dimension est la plus mature, avec des scores \u00e9lev\u00e9s pour la disponibilit\u00e9 en ligne, l&#8217;assistance aux utilisateurs et l&#8217;exp\u00e9rience client sur mobile, avec une moyenne de 88%. N\u00e9anmoins, \u00e9tant donn\u00e9 que des volumes croissants de services d\u00e9pendent de la connectivit\u00e9 num\u00e9rique des citoyens, les gouvernements ont la responsabilit\u00e9 de veiller \u00e0 ce que la prochaine d\u00e9cennie num\u00e9rique ne laisse pas de c\u00f4t\u00e9 ceux qui ne sont pas familiaris\u00e9s avec le num\u00e9rique.<\/li>\n\n\n\n<li><strong>Principaux facilitateurs technologiques :<\/strong> parmi les services n\u00e9cessitant une identification, 67% permettent une identification en ligne avec une carte d&#8217;identit\u00e9 \u00e9lectronique nationale officielle.<\/li>\n\n\n\n<li><strong>Transparence :<\/strong> 57 % des portails gouvernementaux indiquent aux utilisateurs si leurs donn\u00e9es personnelles ont \u00e9t\u00e9 consult\u00e9es et trait\u00e9es par les administrations publiques, et lesquelles.<\/li>\n\n\n\n<li><strong>Services transfrontaliers<\/strong> <strong>:<\/strong> moins de la moiti\u00e9 (46 %) des services sont accessibles aux utilisateurs internationaux.<\/li>\n<\/ul>\n\n\n\n<p>Si les services d&#8217;administration en ligne permettent aux citoyens et aux entreprises de continuer \u00e0 fonctionner et contribueront \u00e0 la relance soci\u00e9tale et \u00e9conomique de l&#8217;Europe, le rapport eGovernment Benchmark 2022 montre que les administrations publiques ne peuvent r\u00e9ussir seules la transformation de leurs services num\u00e9riques. Elles doivent collaborer entre elles et avec leurs utilisateurs, tout en synchronisant la num\u00e9risation des services publics.<\/p>\n\n\n\n<p>Pour en savoir plus sur la transition num\u00e9rique des pays europ\u00e9ens, <a href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/09\/eGovernment-Benchmark-2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">t\u00e9l\u00e9chargez le rapport.&nbsp;<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/19eme-edition-du-egovernment-benchmark\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lire le communiqu\u00e9 de presse.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Quel est le degr\u00e9 de maturit\u00e9 de l&#8217;administration num\u00e9rique en Europe ? 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