{"id":665932,"date":"2021-03-04T06:40:00","date_gmt":"2021-03-04T06:40:00","guid":{"rendered":"https:\/\/www.capgemini.com\/fr-fr\/?post_type=research-and-insight&#038;p=665932"},"modified":"2025-03-04T04:58:20","modified_gmt":"2025-03-04T03:58:20","slug":"apres-les-vaccins-covid-19-quels-sont-les-facteurs-de-succes-des-services-financiers","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/vaccins-covid-19-quels-facteurs-de-succes-des-services-financiers\/","title":{"rendered":"Apr\u00e8s les vaccins covid-19 : quels sont les facteurs de succ\u00e8s des services financiers ?"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/Capgemini_Services-Customer-experience.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Services Financiers<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Apr\u00e8s les vaccins covid-19 : quels sont les facteurs de succ\u00e8s des services financiers ?<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Dans le &#8220;new normal&#8221;, la r\u00e9ussite passe par l&#8217;\u00e9coute des besoins de vos clients<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/New-Normal-FS-Consumer-Preferences_V03_PG.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><span>Point de Vue<\/span><span class=\"type\">820 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/vaccins-covid-19-quels-facteurs-de-succes-des-services-financiers\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/vaccins-covid-19-quels-facteurs-de-succes-des-services-financiers\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Alors que la pand\u00e9mie mondiale de COVID-19 jette son ombre sur une ann\u00e9e de plus se poursuit en 2021, nous sommes forc\u00e9s d\u2019accepter devons nous faire \u00e0 l\u2019id\u00e9e que la nouvelle normalit\u00e9 est l\u00e0 pour rester perdurer. <\/h2><p class=\"intro-para-content\">C\u2019est pourquoi le Capgemini Research Institute poursuit sa s\u00e9rie de notes de recherche avec des conseils pragmatiques sur la fa\u00e7on dont les organisations peuvent agir.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>En avril 2020, nous avons examin\u00e9 comment la pand\u00e9mie modifiait le comportement des clients dans le secteur des services financiers. Nous voulions en savoir plus sur ces tendances \u00e9mergentes et sur le long terme. C\u2019est pourquoi, en novembre 2020, pour notre derni\u00e8re note de recherche : \u00ab&nbsp;After the COVID-19 vaccine\u2026What will define success in the financial services new normal ?&nbsp;\u00bb, nous avons interrog\u00e9 11 000 consommateurs de 11 pays et analys\u00e9 les points de vue de 1 000 cadres sup\u00e9rieurs (mai-juin 2020) pour&nbsp;<strong>comprendre comment le sentiment des clients \u00e9volue et comment les entreprises peuvent r\u00e9ussir tout en continuant \u00e0 soutenir et \u00e0 renforcer le tissu social et \u00e9conomique mondial.<\/strong><\/p>\n\n\n\n<p><strong>Bien que les consommateurs utilisent davantage les canaux num\u00e9riques, ils consid\u00e8rent toujours les canaux physiques comme importants<\/strong>. En fait, 40 % d\u2019entre eux se sont rendus en personne dans une agence bancaire ou d\u2019assurance apr\u00e8s la lev\u00e9e des restrictions. Dans le m\u00eame temps, ils se concentrent sur le&nbsp;<strong>bien-\u00eatre et la stabilit\u00e9 financi\u00e8re<\/strong>&nbsp;et recherchent de<strong>&nbsp;nouveaux modes d\u2019interaction<\/strong>, comme par exemple le robo-conseiller. Enfin, les consommateurs sont de plus en plus attentifs au d\u00e9veloppement durable; pr\u00e8s de la moiti\u00e9 d\u2019entre eux investiraient dans des actifs ayant un impact soci\u00e9tal positif malgr\u00e9 des rendements plus faibles. Les organismes de services financiers devraient tenir compte des besoins de leurs clients en adoptant une&nbsp;<strong>approche personnalis\u00e9e plus ax\u00e9e sur les donn\u00e9es<\/strong> et enti\u00e8rement num\u00e9rique.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-inscrivez-vous-pour-recevoir-les-nouveaux-rapports-du-capgemini-research-institute\">Inscrivez-vous pour recevoir les nouveaux rapports du Capgemini Research Institute. <\/h2>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\" target=\"_blank\" rel=\"noreferrer noopener\">Inscrivez-vous<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Dans le &#8220;new normal&#8221;, la r\u00e9ussite passe par l&#8217;\u00e9coute des besoins de vos clients<\/p>\n","protected":false},"author":103,"featured_media":535811,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"d30963d2-c708-47bc-b783-ff7a7a19febc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"8661f979-b280-43b5-a0c8-f0a0d8593e52\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":59,"primary_term":"","featured_focal_points":""},"tags":[199],"research-and-insight-type":[41],"theme":[59],"brand":[30],"service":[],"industry":[70,27],"partners":[],"content-group":[],"class_list":["post-665932","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","tag-services-financiers","research-and-insight-type-cri-report","theme-services-financiers","brand-capgemini","industry-assurance","industry-banques"],"yoast_head":"<!-- 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