{"id":781873,"date":"2025-04-09T13:52:03","date_gmt":"2025-04-09T11:52:03","guid":{"rendered":"https:\/\/www.capgemini.com\/fr-fr\/?post_type=press-release&#038;p=781873"},"modified":"2026-01-29T12:01:21","modified_gmt":"2026-01-29T11:01:21","slug":"capgemini-etend-son-partenariat-avec-google-cloud-pour-transformer-l-experience-client-grace-a-l-ia","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/fr-fr\/fr-fr\/actualites\/communiques-de-presse\/capgemini-etend-son-partenariat-avec-google-cloud-pour-transformer-l-experience-client-grace-a-l-ia\/","title":{"rendered":"Capgemini \u00e9tend son partenariat avec Google Cloud pour transformer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019IA"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini \u00e9tend son partenariat avec Google Cloud pour transformer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019IA\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>avr. 9, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/04_09_Capgemini-News-Alert_Google-Cloud-Agentic-AI.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">T\u00e9l\u00e9charger le communiqu\u00e9 de presse (en anglais)<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">128 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p>Capgemini renforce son partenariat strat\u00e9gique avec Google Cloud pour acc\u00e9l\u00e9rer la transformation de l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019intelligence artificielle agentique. Cette initiative vise \u00e0 cr\u00e9er des solutions sur mesure, bas\u00e9es sur la technologie IA de Google Cloud, pour g\u00e9rer les demandes clients sur tous les canaux et am\u00e9liorer la productivit\u00e9 des \u00e9quipes. L&#8217;objectif est de proposer des exp\u00e9riences personnalis\u00e9es, fluides et performantes, qui stimulent la fid\u00e9lisation et la croissance des entreprises. Un <a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/customer-service-transformation\/\">r\u00e9cent rapport<\/a> du Capgemini Research Institute souligne l&#8217;importance strat\u00e9gique du service client, alors que moins de la moiti\u00e9 des organisations se sentent pr\u00eates \u00e0 int\u00e9grer l\u2019IA et l\u2019IA g\u00e9n\u00e9rative.<\/p>\n\n\n\n<p>Cette collaboration avec Google Cloud a pour objectif d\u2019acc\u00e9l\u00e9rer l\u2019adoption d\u2019une IA s\u00e9curis\u00e9e via la <em>Customer Engagement Suite<\/em> et <a href=\"https:\/\/cloud.google.com\/products\/agentspace\"><em>Agentspace<\/em><\/a>. D\u00e9j\u00e0 d\u00e9ploy\u00e9e dans les secteurs des t\u00e9l\u00e9communications, du retail et des services financiers, la solution sera progressivement \u00e9tendue \u00e0 d\u2019autres domaines comme les sciences de la vie ou les services publics. R\u00e9compens\u00e9e trois fois aux <em>Google Cloud Partner Awards 2025<\/em>, Capgemini d\u00e9montre son savoir-faire avec des solutions IA fiables, qui garantissent l\u2019interop\u00e9rabilit\u00e9 \u00e0 travers le protocole <em>Agent2Agent<\/em>, et le respect des exigences sectorielles et r\u00e9glementaires.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related news<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Capgemini et OpenAI unissent leurs forces pour acc\u00e9l\u00e9rer la nouvelle \u00e8re de transformation des entreprises par l\u2019IA avec la Frontier Alliance\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/partenariat-avec-openai\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Partenariats<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini et OpenAI unissent leurs forces pour acc\u00e9l\u00e9rer la nouvelle \u00e8re de transformation des entreprises par l\u2019IA avec la Frontier Alliance<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Feb 23, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/02_23_Capgemini-News-Alert_OpenAI-Frontier-Alliance.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;132 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Capgemini et OpenAI unissent leurs forces pour acc\u00e9l\u00e9rer la nouvelle \u00e8re de transformation des entreprises par l\u2019IA avec la Frontier Alliance\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/partenariat-avec-openai\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Capgemini s\u2019associe \u00e0 Microsoft pour permettre aux clients de mener une transformation num\u00e9rique r\u00e9siliente et de confiance gr\u00e2ce \u00e0 des solutions int\u00e9gr\u00e9es de souverainet\u00e9\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-s-associe-a-microsoft-pour-permettre-aux-clients-de-mener-une-transformation-numerique-resiliente-et-de-confiance-grace-a-des-solutions-integrees-de-souverainete\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Partenariats<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini s\u2019associe \u00e0 Microsoft pour permettre aux clients de mener une transformation num\u00e9rique r\u00e9siliente et de confiance gr\u00e2ce \u00e0 des solutions int\u00e9gr\u00e9es de souverainet\u00e9<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Feb 11, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/02_11_Capgemini-News-Alert_Microsoft-Sovereign-Cloud.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;142 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Capgemini s\u2019associe \u00e0 Microsoft pour permettre aux clients de mener une transformation num\u00e9rique r\u00e9siliente et de confiance gr\u00e2ce \u00e0 des solutions int\u00e9gr\u00e9es de souverainet\u00e9\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-s-associe-a-microsoft-pour-permettre-aux-clients-de-mener-une-transformation-numerique-resiliente-et-de-confiance-grace-a-des-solutions-integrees-de-souverainete\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite L\u2019innovation cloud et IA \u00ab\u00a0sovereign-ready\u00a0\u00bb pr\u00eate \u00e0 se d\u00e9ployer \u00e0 grande \u00e9chelle pour les entreprises europ\u00e9ennes gr\u00e2ce aux solutions Capgemini sur l\u2019AWS Sovereign Cloud\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/innovation-cloud-et-ia-sovereign-ready-prete-a-se-deployer-a-grande-echelle-pour-les-entreprises-europeennes-grace-aux-solutions-capgemini-sur-aws-sovereign-cloud\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Partenariats<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">L\u2019innovation cloud et IA \u00ab\u00a0sovereign-ready\u00a0\u00bb pr\u00eate \u00e0 se d\u00e9ployer \u00e0 grande \u00e9chelle pour les entreprises europ\u00e9ennes gr\u00e2ce aux solutions Capgemini sur l\u2019AWS Sovereign Cloud<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Feb 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/02_09_Capgemini-News-Alert_AWS-Sovereign-Cloud.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;164 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite L\u2019innovation cloud et IA \u00ab\u00a0sovereign-ready\u00a0\u00bb pr\u00eate \u00e0 se d\u00e9ployer \u00e0 grande \u00e9chelle pour les entreprises europ\u00e9ennes gr\u00e2ce aux solutions Capgemini sur l\u2019AWS Sovereign Cloud\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/innovation-cloud-et-ia-sovereign-ready-prete-a-se-deployer-a-grande-echelle-pour-les-entreprises-europeennes-grace-aux-solutions-capgemini-sur-aws-sovereign-cloud\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Cette collaboration renforce la capacit\u00e9 des entreprises \u00e0 transformer leur relation client gr\u00e2ce \u00e0 l\u2019IA, avec des solutions personnalis\u00e9es, automatis\u00e9es et performantes \u00e0 grande \u00e9chelle.<\/p>\n","protected":false},"author":208,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[21,46,41],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"Capgemini \u00e9tend son partenariat avec Google Cloud pour transformer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 l\u2019IA. Cette collaboration renforce la capacit\u00e9 des entreprises \u00e0 transformer leur relation client gr\u00e2ce \u00e0 l\u2019IA, avec des solutions personnalis\u00e9es, automatis\u00e9es et performantes \u00e0 grande \u00e9chelle.","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/04_09_Capgemini-News-Alert_Google-Cloud-Agentic-AI.pdf","related_resource_id":1116551,"related_resource_size":"128 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[174,17,13],"press-release-type":[84],"brand":[],"class_list":["post-781873","press-release","type-press-release","status-publish","hentry","tag-ia-et-data","tag-innovation","tag-digital-transformation","press-release-type-partenariats"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capgemini 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