{"id":775804,"date":"2025-03-03T17:34:07","date_gmt":"2025-03-03T16:34:07","guid":{"rendered":"https:\/\/www.capgemini.com\/fr-fr\/?post_type=press-release&#038;p=775804"},"modified":"2025-03-04T09:28:18","modified_gmt":"2025-03-04T08:28:18","slug":"sept-entreprises-sur-dix-souhaitent-les-fournisseurs-de-telecommunications-une-experience-client-simplifiee","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/sept-entreprises-sur-dix-souhaitent-les-fournisseurs-de-telecommunications-une-experience-client-simplifiee\/","title":{"rendered":"Sept entreprises sur dix souhaitent des fournisseurs de t\u00e9l\u00e9communications une exp\u00e9rience client simplifi\u00e9e"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tSept entreprises sur dix souhaitent des fournisseurs de t\u00e9l\u00e9communications une exp\u00e9rience client simplifi\u00e9e\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\tLes entreprises recherchent une exp\u00e9rience personnalis\u00e9e, transparente, flexible et s\u00e9curis\u00e9e lors de l&#8217;achat de services de t\u00e9l\u00e9communications\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>mars 3, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/2025_03_03_Capgemini_News-Alert_Top-expectations-of-Telco-business-customers.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">T\u00e9l\u00e9charger le communiqu\u00e9 de presse (en anglais)<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">117 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/Final-Infographic-Telco.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">T\u00e9l\u00e9charger l&#039;infographie<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">1 MB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n\n<p class=\"wp-block-paragraph\">La premi\u00e8re \u00e9dition de l\u2019\u00e9tude annuelle du Capgemini Research Institute, intitul\u00e9e &#8220;<a href=\"https:\/\/bit.ly\/4h0CJbE\"><strong><em>The B2B pulse: Top six expectations of telecoms\u2019 business customers<\/em><\/strong><\/a>&#8220;, d\u00e9montre que les entreprises recherchent des solutions de t\u00e9l\u00e9communications davantage personnalis\u00e9es et flexibles, avec une int\u00e9gration fluide des r\u00e9seaux hybrides et du cloud. Actuellement, seules 28 %  d&#8217;entre elles estiment que leurs fournisseurs r\u00e9pondent \u00e0 ces attentes. L&#8217;exp\u00e9rience client, v\u00e9ritable levier de diff\u00e9renciation, demeure insuffisante, avec seulement 27 % des organisations satisfaites, ce qui offre ainsi aux op\u00e9rateurs une opportunit\u00e9 de croissance importante.<\/p>\n\n\n<p class=\"wp-block-paragraph\">La cybers\u00e9curit\u00e9 est \u00e9galement une priorit\u00e9 pour plus de 70 % des entreprises qui souhaitent des solutions avanc\u00e9es face aux nouvelles menaces. Plus de la moiti\u00e9 des organisations sont pr\u00eates \u00e0 investir dans ces technologies dans les deux prochaines ann\u00e9es. Les fournisseurs de t\u00e9l\u00e9communications ont un r\u00f4le essentiel \u00e0 jouer en offrant des solutions innovantes et s\u00e9curis\u00e9es pour r\u00e9pondre \u00e0 ces besoins croissants.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Autres publications<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Les entreprises acc\u00e9l\u00e8rent leurs investissements dans l\u2019adaptation climatique, mais seules 15\u00a0% mesurent pleinement l\u2019impact financier des risques climatique\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/les-entreprises-accelerent-leurs-investissements-dans-ladaptation-climatique-mais-seules-15-mesurent-pleinement-limpact-financier-des-risques-climatique\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Publications<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Les entreprises acc\u00e9l\u00e8rent leurs investissements dans l\u2019adaptation climatique, mais seules 15\u00a0% mesurent pleinement l\u2019impact financier des risques climatique<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>sept. 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/09\/09_16_Capgemini_A-World-in-Balance-5_FR.pdf\" aria-label=\"T\u00e9l\u00e9charger le communiqu\u00e9 de presse\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>T\u00e9l\u00e9charger le communiqu\u00e9 de presse<\/span>\n\t\t\t\t\t\t\t<span>154 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Les entreprises acc\u00e9l\u00e8rent leurs investissements dans l\u2019adaptation climatique, mais seules 15\u00a0% mesurent pleinement l\u2019impact financier des risques climatique\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/les-entreprises-accelerent-leurs-investissements-dans-ladaptation-climatique-mais-seules-15-mesurent-pleinement-limpact-financier-des-risques-climatique\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Les assureurs-vie sous pression : 42 % des consommateurs sont perplexes et peu convaincus par les offres propos\u00e9es\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/les-assureurs-vie-sous-pression-42-des-consommateurs-sont-perplexes-et-peu-convaincus-par-les-offres-proposees\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Publications<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Les assureurs-vie sous pression : 42 % des consommateurs sont perplexes et peu convaincus par les offres propos\u00e9es<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>sept. 10, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/09\/09_10_Capgemini-Press-Release_World-Life-Insurance-Report-2027_FR.pdf\" aria-label=\"T\u00e9l\u00e9charger le communiqu\u00e9 de presse\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>T\u00e9l\u00e9charger le communiqu\u00e9 de presse<\/span>\n\t\t\t\t\t\t\t<span>208 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Les assureurs-vie sous pression : 42 % des consommateurs sont perplexes et peu convaincus par les offres propos\u00e9es\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/les-assureurs-vie-sous-pression-42-des-consommateurs-sont-perplexes-et-peu-convaincus-par-les-offres-proposees\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite 91 % des entreprises fran\u00e7aises d\u00e9clarent subir des pertes financi\u00e8res li\u00e9es aux effets du changement climatique sur leur cha\u00eene d&#8217;approvisionnement li\u00e9es \u00e0 des \u00e9v\u00e9nements climatiques, mais 67 % manquent de donn\u00e9es fiables pour orienter leur strat\u00e9gie\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/91-des-entreprises-francaises-declarent-subir-des-pertes-financieres-liees-aux-effets-du-changement-climatique-sur-leur-chaine-dapprovisionnement-liees-a-des-evenements-climatiques-mais-67-manque\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Publications<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">91 % des entreprises fran\u00e7aises d\u00e9clarent subir des pertes financi\u00e8res li\u00e9es aux effets du changement climatique sur leur cha\u00eene d&#8217;approvisionnement li\u00e9es \u00e0 des \u00e9v\u00e9nements climatiques, mais 67 % manquent de donn\u00e9es fiables pour orienter leur strat\u00e9gie<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>sept. 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/09\/09_09_FR_Sweep-x-Capgemini_Sustainability-Report_Final.pdf\" aria-label=\"T\u00e9l\u00e9charger le communiqu\u00e9 de presse\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>T\u00e9l\u00e9charger le communiqu\u00e9 de presse<\/span>\n\t\t\t\t\t\t\t<span>146 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite 91 % des entreprises fran\u00e7aises d\u00e9clarent subir des pertes financi\u00e8res li\u00e9es aux effets du changement climatique sur leur cha\u00eene d&#8217;approvisionnement li\u00e9es \u00e0 des \u00e9v\u00e9nements climatiques, mais 67 % manquent de donn\u00e9es fiables pour orienter leur strat\u00e9gie\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/91-des-entreprises-francaises-declarent-subir-des-pertes-financieres-liees-aux-effets-du-changement-climatique-sur-leur-chaine-dapprovisionnement-liees-a-des-evenements-climatiques-mais-67-manque\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>L\u2019optimisation de l\u2019exp\u00e9rience client repr\u00e9sente une opportunit\u00e9 de croissance pour les op\u00e9rateurs de t\u00e9l\u00e9communications, selon la premi\u00e8re \u00e9dition de l\u2019\u00e9tude annuelle du Capgemini Research Institute.<\/p>\n","protected":false},"author":376,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[21,46,41],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"fa0850e7-d5b1-4531-853c-fcc8f3c5f797\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"823aac8d-12e3-43d1-83b7-57d31fd58953\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"L\u2019optimisation de l\u2019exp\u00e9rience client repr\u00e9sente une opportunit\u00e9 de croissance pour les op\u00e9rateurs de t\u00e9l\u00e9communications, selon la premi\u00e8re \u00e9dition de l\u2019\u00e9tude annuelle du Capgemini Research Institute.","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/2025_03_03_Capgemini_News-Alert_Top-expectations-of-Telco-business-customers.pdf","related_resource_id":1103906,"related_resource_size":"117 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[193],"press-release-type":[87],"brand":[],"class_list":["post-775804","press-release","type-press-release","status-publish","hentry","tag-customer-experience","press-release-type-publications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sept entreprises sur dix souhaitent des fournisseurs de t\u00e9l\u00e9communications une exp\u00e9rience client simplifi\u00e9e - Capgemini France<\/title>\n<meta name=\"description\" content=\"L\u2019optimisation de l\u2019exp\u00e9rience 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