{"id":775458,"date":"2025-02-26T18:57:39","date_gmt":"2025-02-26T17:57:39","guid":{"rendered":"https:\/\/www.capgemini.com\/fr-fr\/?post_type=press-release&#038;p=775458"},"modified":"2025-02-28T14:38:54","modified_gmt":"2025-02-28T13:38:54","slug":"capgemini-reconnu-comme-un-leader-dans-les-services-de-conseil-en-strategie-dexperience-client-par-un-cabinet-de-recherche-independant","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-reconnu-comme-un-leader-dans-les-services-de-conseil-en-strategie-dexperience-client-par-un-cabinet-de-recherche-independant\/","title":{"rendered":"Capgemini reconnu comme un \u00ab Leader \u00bb dans les services de conseil en strat\u00e9gie d&#8217;exp\u00e9rience client par un cabinet de recherche ind\u00e9pendant"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini reconnu comme un \u00ab Leader \u00bb dans les services de conseil en strat\u00e9gie d&#8217;exp\u00e9rience client par un cabinet de recherche ind\u00e9pendant\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>f\u00e9vr. 26, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/02_26_Capgemini-news-alert_Forrester-Wave-Leader-CX.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">T\u00e9l\u00e9charger le communiqu\u00e9 de presse en anglais<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">96 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=analyst-report&amp;p=1021606\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=analyst-report&amp;p=1021606\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n\n<p>Capgemini a \u00e9t\u00e9 reconnu comme un \u00ab Leader \u00bb dans le rapport <em>The Forrester Wave\u2122: Customer Experience Strategy Consulting Services, Q4 2024<\/em>. Forrester met en avant sa capacit\u00e9 \u00e0 s\u2019appuyer sur une empreinte mondiale afin de concevoir des recherches et des messages adapt\u00e9s aux contextes culturels. Les clients interrog\u00e9s saluent la flexibilit\u00e9 et la personnalisation des solutions propos\u00e9es. Capgemini se distingue aussi par l\u2019\u00e9tendue de son \u00e9cosyst\u00e8me de partenaires, couvrant des organisations publiques, priv\u00e9es et acad\u00e9miques, ainsi que par son excellence dans le d\u00e9veloppement des m\u00e9triques CX et la formation des employ\u00e9s de ses clients.<\/p>\n\n\n<p>Le rapport souligne le positionnement de Capgemini comme un choix strat\u00e9gique pour les entreprises recherchant des solutions CX int\u00e9grant durabilit\u00e9 et technologie. Gr\u00e2ce \u00e0 une expertise sectorielle approfondie, le Groupe transforme les op\u00e9rations marketing, commerciales et de service en s\u2019appuyant sur l\u2019IA, les plateformes num\u00e9riques et les technologies avanc\u00e9es. En mobilisant ses diff\u00e9rentes expertises, Capgemini con\u00e7oit des strat\u00e9gies CX performantes, orient\u00e9es vers la personnalisation et la cr\u00e9ation de valeur \u00e0 grande \u00e9chelle.<br><\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Autres publications<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Capgemini reconnu Leader du Gartner\u00ae Magic Quadrant\u2122 2025 pour les services de d\u00e9veloppement logiciel sur mesure\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/leader-gartner-magic-quadrant-2025-custom-software-development-services\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Prix et reconnaissance<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini reconnu Leader du Gartner\u00ae Magic Quadrant\u2122 2025 pour les services de d\u00e9veloppement logiciel sur mesure<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Dec 8, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/2025_12_08_Capgemini-_Leader_in_Gartner_Custom-Software-Development-Services.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;111 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Capgemini reconnu Leader du Gartner\u00ae Magic Quadrant\u2122 2025 pour les services de d\u00e9veloppement logiciel sur mesure\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/leader-gartner-magic-quadrant-2025-custom-software-development-services\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Capgemini reconnu comme un &#8216;Leader&#8217; en mati\u00e8re de services &#8216;Connected Product Engineering&#8217; par un cabinet de recherche ind\u00e9pendant\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-reconnu-leader-en-matiere-de-services-connected-product-engineering\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Prix et reconnaissance<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini reconnu comme un &#8216;Leader&#8217; en mati\u00e8re de services &#8216;Connected Product Engineering&#8217; par un cabinet de recherche ind\u00e9pendant<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Nov 6, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/2025_11_06_Capgemini-_Leader_in_Forrester_Connected-Product-Engineering-Services_.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;145 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Capgemini reconnu comme un &#8216;Leader&#8217; en mati\u00e8re de services &#8216;Connected Product Engineering&#8217; par un cabinet de recherche ind\u00e9pendant\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-reconnu-leader-en-matiere-de-services-connected-product-engineering\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Avec Outcome IQ, Capgemini propose des probabilit\u00e9s dynamiques et des enseignements de matchs fond\u00e9s sur l\u2019IA \u00e0 la Ryder Cup 2025\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/avec-outcome-iq-capgemini-propose-des-probabilites-dynamiques-et-des-enseignements-de-matchs-fondes-sur-lia-a-la-ryder-cup-2025\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Prix et reconnaissance<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Avec Outcome IQ, Capgemini propose des probabilit\u00e9s dynamiques et des enseignements de matchs fond\u00e9s sur l\u2019IA \u00e0 la Ryder Cup 2025<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 12, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/09\/09_12_Capgemini-press-release_Ryder-Cup-2025_Outcome-IQ_FR.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;180 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Avec Outcome IQ, Capgemini propose des probabilit\u00e9s dynamiques et des enseignements de matchs fond\u00e9s sur l\u2019IA \u00e0 la Ryder Cup 2025\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/avec-outcome-iq-capgemini-propose-des-probabilites-dynamiques-et-des-enseignements-de-matchs-fondes-sur-lia-a-la-ryder-cup-2025\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Capgemini a \u00e9t\u00e9 d\u00e9sign\u00e9 leader du Forrester Wave\u2122 pour la strat\u00e9gie en exp\u00e9rience client (CX) au quatri\u00e8me trimestre 2024. L\u2019entreprise est reconnue pour son innovation, son engagement en faveur du d\u00e9veloppement durable et son expertise mondiale.<\/p>\n","protected":false},"author":157,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"3472aadd-af2a-477c-bab6-8b776b078079\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"5cace635-ebae-4838-a051-c090382a6ce8\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/02_26_Capgemini-news-alert_Forrester-Wave-Leader-CX.pdf","related_resource_id":775463,"related_resource_size":"96 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