{"id":728813,"date":"2023-09-07T08:30:00","date_gmt":"2023-09-07T06:30:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=press-release&#038;p=951948"},"modified":"2025-03-04T08:57:11","modified_gmt":"2025-03-04T07:57:11","slug":"capgemini-salesforce-collaborent-pour-offrir-une-nouvelle-generation-experiences-client-basees-sur-ia-generative","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-salesforce-collaborent-pour-offrir-une-nouvelle-generation-experiences-client-basees-sur-ia-generative\/","title":{"rendered":"Capgemini et Salesforce collaborent pour offrir une nouvelle g\u00e9n\u00e9ration d&#8217;exp\u00e9riences client bas\u00e9es sur l&#8217;IA g\u00e9n\u00e9rative"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini et Salesforce collaborent pour offrir une nouvelle g\u00e9n\u00e9ration d&#8217;exp\u00e9riences client bas\u00e9es sur l&#8217;IA g\u00e9n\u00e9rative\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>&#8220;Generative AI for CX Foundry&#8221; aidera les clients utilisant Salesforce \u00e0 g\u00e9n\u00e9rer de la valeur tout au long du cycle de vie du client et \u00e0 offrir des exp\u00e9riences personnalis\u00e9es<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>sept. 7, 2023<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/09_07_Capgemini-News-Alert_Salesforce_GenAI-for-CX-Foundry.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">146 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Paris, le 7 septembre 2023 &#8211; S&#8217;appuyant sur sa forte dynamique en mati\u00e8re d&#8217;IA g\u00e9n\u00e9rative et sur l&#8217;\u00e9tendue de ses capacit\u00e9s en mati\u00e8re d&#8217;exp\u00e9rience client (CX), Capgemini a lanc\u00e9 aujourd&#8217;hui une Generative AI for CX Foundry pour les clients utilisant Salesforce. Cette fondation est le dernier ajout au vaste portefeuille de services de Capgemini qui exploite la force de transformation de l&#8217;IA g\u00e9n\u00e9rative pour alimenter l&#8217;innovation et acc\u00e9l\u00e9rer la valeur et la croissance de l&#8217;entreprise. La Generative AI for CX Foundry offrira des exp\u00e9riences client hyperpersonnalis\u00e9es et bas\u00e9es sur les donn\u00e9es en automatisant la cr\u00e9ation de contenu personnalis\u00e9 de mani\u00e8re s\u00e9curis\u00e9e, \u00e9thique et responsable.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Autres actualit\u00e9s<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Capgemini devient le premier partenaire de SAP \u00e0 obtenir la distinction SAP Sovereign Cloud Partner\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/premier-partenaire-sap-sovereign-cloud-partner\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Partenariats<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini devient le premier partenaire de SAP \u00e0 obtenir la distinction SAP Sovereign Cloud Partner<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jun 11, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/06_11_Capgemini-News-Alert_SAP-Sovereign-Cloud-Partner.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;125 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Capgemini devient le premier partenaire de SAP \u00e0 obtenir la distinction SAP Sovereign Cloud Partner\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/premier-partenaire-sap-sovereign-cloud-partner\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Ardian, Artefact, Bull, Capgemini, EDF, le Groupe iliad, Orange et Scaleway unissent leurs expertises pour porter la candidature d\u2019une AI Gigafactory europ\u00e9enne en France\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/ardian-artefact-bull-capgemini-edf-le-groupe-iliad-orange-et-scaleway-unissent-leurs-expertises-pour-porter-la-candidature-dune-ai-gigafactory-europeenne-en-france\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Partenariats<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Ardian, Artefact, Bull, Capgemini, EDF, le Groupe iliad, Orange et Scaleway unissent leurs expertises pour porter la candidature d\u2019une AI Gigafactory europ\u00e9enne en France<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 21, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/05\/20-05-2026_CP-AION.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;833 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Ardian, Artefact, Bull, Capgemini, EDF, le Groupe iliad, Orange et Scaleway unissent leurs expertises pour porter la candidature d\u2019une AI Gigafactory europ\u00e9enne en France\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/ardian-artefact-bull-capgemini-edf-le-groupe-iliad-orange-et-scaleway-unissent-leurs-expertises-pour-porter-la-candidature-dune-ai-gigafactory-europeenne-en-france\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Capgemini consolide sa position dans l\u2019IA d\u2019entreprise avec un investissement dans l\u2019OpenAI Deployment Company\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-consolide-sa-position-dans-lia-dentreprise-avec-un-investissement-dans-openai-deployment-company\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Actualit\u00e9s du Groupe<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini consolide sa position dans l\u2019IA d\u2019entreprise avec un investissement dans l\u2019OpenAI Deployment Company<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 12, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/05_12_Capgemini-invests-in-the-OpenAI-Deployment-Co.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;111 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Capgemini consolide sa position dans l\u2019IA d\u2019entreprise avec un investissement dans l\u2019OpenAI Deployment Company\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-consolide-sa-position-dans-lia-dentreprise-avec-un-investissement-dans-openai-deployment-company\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>S&#8217;appuyant sur sa forte dynamique en mati\u00e8re d&#8217;IA g\u00e9n\u00e9rative et sur l&#8217;\u00e9tendue de ses capacit\u00e9s en mati\u00e8re d&#8217;exp\u00e9rience client (CX), Capgemini a lanc\u00e9 aujourd&#8217;hui une  offre &#8220;Generative AI for CX Foundry&#8221; pour les clients utilisant Salesforce.<\/p>\n","protected":false},"author":208,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"7ad2d741-69bb-452b-8a9c-5fb2e2ad924c\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ebb4fb0f-f192-44e8-ad12-1338eb570964\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/09_07_Capgemini-News-Alert_Salesforce_GenAI-for-CX-Foundry.pdf","related_resource_id":951951,"related_resource_size":"146 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[174],"press-release-type":[84],"brand":[],"class_list":["post-728813","press-release","type-press-release","status-publish","hentry","tag-ia-et-data","press-release-type-partenariats"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capgemini et Salesforce collaborent pour offrir une nouvelle g\u00e9n\u00e9ration d&#039;exp\u00e9riences client bas\u00e9es sur l&#039;IA g\u00e9n\u00e9rative - Capgemini France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/capgemini-salesforce-collaborent-pour-offrir-une-nouvelle-generation-experiences-client-basees-sur-ia-generative\/\" \/>\n<meta property=\"og:locale\" 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