{"id":668454,"date":"2019-11-07T19:56:00","date_gmt":"2019-11-07T19:56:00","guid":{"rendered":"https:\/\/www.capgemini.com\/fr-fr\/?post_type=press-release&#038;p=668454"},"modified":"2025-03-05T04:05:41","modified_gmt":"2025-03-05T03:05:41","slug":"odigo-leader-du-magic-quadrant-2019-de-gartner-dans-la-categorie-contact-center-as-a-service","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/odigo-leader-du-magic-quadrant-2019-de-gartner-dans-la-categorie-contact-center-as-a-service\/","title":{"rendered":"Odigo \u00ab leader \u00bb du Magic Quadrant 2019 de Gartner dans la cat\u00e9gorie \u00ab Contact Center as a Service \u00bb"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tOdigo \u00ab leader \u00bb du Magic Quadrant 2019 de Gartner dans la cat\u00e9gorie \u00ab Contact Center as a Service \u00bb\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>nov. 7, 2019<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/04\/News-alert_Odigo-Gartner_7-nov-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">93 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/odigo-leader-du-magic-quadrant-2019-de-gartner-dans-la-categorie-contact-center-as-a-service\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/fr-fr\/actualites\/communiques-de-presse\/odigo-leader-du-magic-quadrant-2019-de-gartner-dans-la-categorie-contact-center-as-a-service\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong>Paris, le 7 novembre 2019 \u2013 Pour la cinqui\u00e8me ann\u00e9e cons\u00e9cutive, <a href=\"https:\/\/www.odigo.com\/fr-fr\/\">Odigo<\/a><sup><a href=\"#footnote-1\">[1]<\/a><\/sup>\u00a0est nomm\u00e9 \u00ab\u00a0leader\u00a0\u00bb du Magic Quadrant de Gartner dans la cat\u00e9gorie \u00ab Contact Center as a Service \u00bb (CCaaS) en Europe de l\u2019Ouest<sup><a href=\"#footnote-2\">[2]<\/a><\/sup>. Dans cette \u00e9dition 2019, Gartner a \u00e9valu\u00e9 huit prestataires de services sur deux crit\u00e8res cl\u00e9s\u00a0: leur capacit\u00e9 d\u2019ex\u00e9cution et \u00ab\u00a0l\u2019exhaustivit\u00e9 de leur vision\u00a0\u00bb<sup><a href=\"#footnote-3\">[3]<\/a><\/sup><\/strong><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>p&gt;Les \u00ab leaders \u00bb de ce Magic Quadrant de Gartner sont des prestataires qui disposent d\u2019un nombre important de clients pour un produit multicanal efficace, d\u2019une offre de services associ\u00e9e. Ils sont \u00e9galement en mesure de d\u00e9ployer leurs solutions \u00e0 l\u2019\u00e9chelle paneurop\u00e9enne et d\u2019apporter un soutien op\u00e9rationnel \u00e0 leurs clients bas\u00e9s dans les principaux pays europ\u00e9ens \u00bb.<\/p>\n\n\n\n<p>\u00ab Nous sommes tr\u00e8s fiers que notre expertise soit reconnue par Gartner et ce pour la cinqui\u00e8me ann\u00e9e cons\u00e9cutive \u00bb, pr\u00e9cise Erwan Le Duff, directeur g\u00e9n\u00e9ral d\u2019Odigo. \u00ab Elle vient r\u00e9compenser la soif d\u2019innovation partag\u00e9e par nos collaborateurs qui sont les artisans de notre d\u00e9veloppement. Nous devons cette distinction avant tout \u00e0 nos clients qui nous ont accord\u00e9 leur confiance. C\u2019est gr\u00e2ce \u00e0 cette confiance sans cesse renouvel\u00e9e, que nous avons pu atteindre le rang de \u2018 leader \u2018 sur le march\u00e9 du \u2018Contact Center as a Service\u2019 (CCaaS) en Europe \u00bb.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.odigo.com\/fr-fr\/\">Odigo<\/a> est une solution de \u00ab Contact Center as a Service \u00bb appr\u00e9ci\u00e9e par les entreprises pour ses qualit\u00e9s d\u2019ergonomie, de facilit\u00e9 d\u2019utilisation, et de fiabilit\u00e9. Elle offre des options de personnalisation au niveau local tout en garantissant un d\u00e9ploiement et des synergies sur le plan mondial. Une \u00e9quipe d\u00e9di\u00e9e de plus de 400 experts hautement qualifi\u00e9s travaille sur l\u2019am\u00e9lioration continue de cette solution pour aider les organisations \u00e0 obtenir des r\u00e9sultats tangibles sur le plan mondial.<\/p>\n\n\n\n<p>Cliquez sur le lien suivant pour t\u00e9l\u00e9charger gratuitement un exemplaire du rapport : <a href=\"https:\/\/bit.ly\/2Jl3f2E\">https:\/\/bit.ly\/2Jl3f2E<\/a><\/p>\n\n\n\n<p><strong>Clause de non-responsabilit\u00e9 de Gartner<\/strong><br>Gartner ne cautionne aucun fournisseur, produit ou service mentionn\u00e9 dans ses publications de recherche, ni ne recommande aux utilisateurs de technologies de faire leur choix uniquement parmi les solutions des fournisseurs en t\u00eate du classement ou distingu\u00e9es de quelque autre forme que ce soit. Les publications de recherche Gartner reposent sur les avis des \u00e9quipes de recherche de Gartner et ne doivent en aucun cas \u00eatre consid\u00e9r\u00e9es comme des d\u00e9clarations de fait. Gartner exclut toute garantie, expresse ou tacite, concernant ces recherches, y compris toute garantie de commercialisation et d\u2019ad\u00e9quation \u00e0 un usage particulier.<\/p>\n\n\n\n<p><strong>\u00c0 propos d\u2019Odigo<\/strong><br>Odigo, une marque Capgemini, anciennement Prosodie-Capgemini, facilite les relations entre les grandes organisations et les individus gr\u00e2ce \u00e0 une plateforme cloud de gestion de centre de contact de renomm\u00e9e mondiale. Nos technologies de pointe permettent une exp\u00e9rience client cross-canal harmonieuse et efficace puis favorisent la satisfaction et l\u2019engagement des collaborateurs. Odigo accompagne plus de 400 000 utilisateurs sur tous les continents. Pionnier sur le march\u00e9 depuis pr\u00e8s de 25 ans, Odigo compte aujourd\u2019hui 200 clients dans le monde. Rendez-vous sur :&nbsp;<a href=\"https:\/\/www.odigo.com\/fr-fr\/\">https:\/\/www.odigo.com\/fr<\/a><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Odigo, anciennement Prosodie-Capgemini, a chang\u00e9 de nom en janvier 2019 : https:\/\/www.odigo.com\/fr-fr\/a-propos\/la-societe-odigo\/<\/li>\n\n\n\n<li>Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison | Steve Blood | Drew Kraus, 15 Octobre 2019.<\/li>\n\n\n\n<li>L\u2019exhaustivit\u00e9 de la vision focalise sur le potentiel. Un prestataire dont la vision est sup\u00e9rieure anticipe, dirige et initie les tendances du march\u00e9, notamment s\u2019il int\u00e8gre sa vision pour une large gamme de domaines, et capitalise sur le d\u00e9veloppement de produits et de services.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Le moment de v\u00e9rit\u00e9 de l\u2019IA pour l\u2019Assurance dommages : les pionniers affichent une croissance de revenus sup\u00e9rieure de 21 %, tandis que le reste du secteur peine \u00e0 suivre\" 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