{"id":801286,"date":"2026-01-20T18:26:40","date_gmt":"2026-01-20T17:26:40","guid":{"rendered":"https:\/\/www.capgemini.com\/fr-fr\/?p=801286"},"modified":"2026-01-21T11:19:42","modified_gmt":"2026-01-21T10:19:42","slug":"award-salesforce-partner-innovation-2025-engie","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/","title":{"rendered":"Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Arnaud-Bouchard.jpeg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Arnaud Bouchard<\/h5><h5 class=\"blog-date\">20 janvier 2026<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/fr-fr\/?post_type=press-release&amp;p=702768\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/fr-fr\/?post_type=press-release&amp;p=702768&amp;text=Capgemini%20remporte%20le%20prix%20du%20partenaire%20d%E2%80%99innovation%20Salesforce%202022\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/fr-fr\/?post_type=press-release&amp;p=702768&amp;text=Capgemini%20remporte%20le%20prix%20du%20partenaire%20d%E2%80%99innovation%20Salesforce%202022\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n\n<p><strong>Capgemini a re\u00e7u le Salesforce Partner Innovation&nbsp;Award&nbsp;2025, une distinction qui met en avant son expertise en mati\u00e8re de service client bas\u00e9 sur l\u2019IA,&nbsp;ainsi que&nbsp;la solidit\u00e9 de son partenariat avec Salesforce et les r\u00e9sultats obtenus conjointement.&nbsp;<\/strong><\/p>\n\n\n<p>&nbsp;<br>La collaboration entre Capgemini et Salesforce&nbsp;va bien au-del\u00e0&nbsp;d\u2019une alliance strat\u00e9gique : elle s\u2019inscrit dans une mission commune visant \u00e0 aider les organisations \u00e0 repenser la mani\u00e8re dont elles interagissent avec leurs clients. Ensemble, les deux entreprises combinent le meilleur du cloud, des donn\u00e9es et de l\u2019IA pour offrir des exp\u00e9riences intelligentes, \u00e9volutives et profond\u00e9ment humaines.<\/p>\n\n\n<p>Un exemple&nbsp;qui illustre parfaitement&nbsp;cet esprit&nbsp;est le projet men\u00e9 avec Engie M&amp;S Belgique, qui a permis de red\u00e9finir le service client gr\u00e2ce \u00e0 Salesforce&nbsp;Agentforce.<\/p>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-comment-capgemini-et-engie-ont-reinvente-le-service-avec-nbsp-agentforce\">Comment Capgemini et Engie ont r\u00e9invent\u00e9 le service avec&nbsp;Agentforce<\/h4>\n\n\n<p>Lorsque Engie a sollicit\u00e9 Capgemini, l\u2019objectif \u00e9tait clair et ambitieux : faire de l\u2019application mobile le canal principal pour le service client. L\u2019entreprise souhaitait aller bien au-del\u00e0 d\u2019un simple&nbsp;chatbot&nbsp;\u2013 la vision \u00e9tait celle d\u2019un agent conversationnel capable de fournir une assistance en temps r\u00e9el, de respecter des garde-fous stricts en mati\u00e8re d\u2019IA et de servir les clients dans leur langue, 24h\/24 et 7j\/7.<\/p>\n\n\n<p><br>La solution existante se limitait \u00e0 des FAQ. Engie voulait franchir un cap : permettre aux clients de consulter leurs soldes, mettre \u00e0 jour leurs paiements et recevoir des recommandations personnalis\u00e9es, le tout via une interface conversationnelle fluide. Le d\u00e9lai pour livrer un prototype fonctionnel&nbsp;a&nbsp;\u00e9t\u00e9&nbsp;de seulement trois semaines.<\/p>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-une-nbsp-approche-nbsp-axee-sur-la-nbsp-rapidite-nbsp-l-innovation-et-nbsp-le-nbsp-partenariat\">Une&nbsp;approche&nbsp;ax\u00e9e sur la&nbsp;rapidit\u00e9,&nbsp;l\u2019innovation et&nbsp;le&nbsp;partenariat<\/h4>\n\n\n<p>Pour r\u00e9pondre \u00e0 cette vision, Capgemini a mobilis\u00e9 ses \u00e9quipes rapidement et mis en place une strat\u00e9gie agile et progressive \u2013 en commen\u00e7ant par une preuve de concept rapide, puis en int\u00e9grant en profondeur les syst\u00e8mes d\u2019Engie.<br>Salesforce&nbsp;Agentforce&nbsp;a \u00e9t\u00e9 exploit\u00e9, enrichi par la g\u00e9n\u00e9ration augment\u00e9e par r\u00e9cup\u00e9ration (RAG) de Microsoft et la recherche vectorielle, afin de garantir des interactions pr\u00e9cises, pertinentes et exploitables. L\u2019int\u00e9gration des syst\u00e8mes ERP d\u2019Engie a permis \u00e0 l\u2019agent conversationnel non seulement de r\u00e9pondre, mais aussi d\u2019ex\u00e9cuter des actions de service client.<\/p>\n\n\n<p>R\u00e9sultat&nbsp;: une exp\u00e9rience client r\u00e9invent\u00e9e&nbsp;<\/p>\n\n\n<p>L\u2019impact du projet a \u00e9t\u00e9 imm\u00e9diat et mesurable :&nbsp;<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>80 %<\/strong>&nbsp;des conversations clients g\u00e9r\u00e9es par l\u2019IA<\/li>\n\n\n<li><strong>1 200+<\/strong> interactions quotidiennes<\/li>\n\n\n<li>Plus de <strong>70%<\/strong> des cas r\u00e9solus de mani\u00e8re autonome<\/li>\n\n<\/ul>\n\n\n<p>La rapidit\u00e9 de mise en \u0153uvre constitue un \u00e9l\u00e9ment marquant : du concept au d\u00e9ploiement en seulement trois semaines. Ce projet ne s\u2019est pas limit\u00e9 \u00e0 d\u00e9ployer une technologie,&nbsp;il s\u2019agissait de comprendre les clients d\u2019Engie, anticiper leurs besoins et livrer une solution qui apporte une r\u00e9elle valeur.<\/p>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-et-apres-faire-evoluer-l-innovation\">Et apr\u00e8s : faire \u00e9voluer l\u2019innovation<\/h4>\n\n\n<p>Le succ\u00e8s de ce projet marque une premi\u00e8re \u00e9tape. Engie explore d\u00e9sormais l\u2019extension d\u2019Agentforce&nbsp;\u00e0 davantage de services, l\u2019automatisation avanc\u00e9e et la personnalisation des exp\u00e9riences gr\u00e2ce \u00e0 l\u2019IA g\u00e9n\u00e9rative.<\/p>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-pourquoi-c-est-important\">Pourquoi c\u2019est important<\/h4>\n\n\n<p>Cette initiative illustre ce qui devient possible lorsque partenariat, vision et innovation se conjuguent. Elle refl\u00e8te la force de la collaboration entre Capgemini et Salesforce ainsi qu\u2019une conviction commune : l\u2019exp\u00e9rience client doit \u00eatre intuitive, intelligente et inclusive.&nbsp;<br>Capgemini accompagne des entreprises comme Engie pour transformer leurs ambitions en r\u00e9alit\u00e9, en pla\u00e7ant le client au c\u0153ur de chaque d\u00e9marche,&nbsp;l\u00e0 o\u00f9 la v\u00e9ritable transformation prend vie.<\/p>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-dreamforce-nbsp-2025-ce-a-quoi-ressemble-vraiment-l-experience-client\">Dreamforce&nbsp;2025 : ce \u00e0 quoi ressemble vraiment l\u2019exp\u00e9rience client<\/h4>\n\n\n<p>Ces r\u00e9alisations ont \u00e9t\u00e9 pr\u00e9sent\u00e9es \u00e0&nbsp;<strong>Dreamforce&nbsp;2025<\/strong>, o\u00f9 Capgemini \u00e9tait sponsor&nbsp;Innovator.&nbsp;<br>Des d\u00e9monstrations immersives aux sessions anim\u00e9es par des experts, l\u2019\u00e9v\u00e9nement a permis de montrer comment&nbsp;Agentforce&nbsp;et les solutions bas\u00e9es sur l\u2019IA transforment l\u2019exp\u00e9rience client dans tous les secteurs.&nbsp;<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Auteur<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/05\/Arnaud-Bouchard.jpg\" alt=\"Arnaud Bouchard\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Ouvrir dans une nouvelle fen\u00eatre\" href=\"http:\/\/www.linkedin.com\/pub\/arnaud-bouchard\/0\/b62\/508\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Arnaud Bouchard<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Executive Vice President, Global Customer Experience Practice, Capgemini<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Ouvrir dans une nouvelle fen\u00eatre\" href=\"http:\/\/www.linkedin.com\/pub\/arnaud-bouchard\/0\/b62\/508\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Avec plus de 20 ans d&#8217;exp\u00e9rience dans le conseil strat\u00e9gique et op\u00e9rationnel, Arnaud a \u00e9t\u00e9 une force de transformation depuis son arriv\u00e9e Capgemini Invent en 2010. Il a contribu\u00e9 au lancement de la Practice Marketing &#038; Sales en France, conduisant \u00e0 son \u00e9volution en la marque frog. Il a dirig\u00e9  DCX France, et la MU Automobile. Dans son r\u00f4le actuel, il se concentre sur l&#8217;acc\u00e9l\u00e9ration de la transformation commerciale et technologique de nos clients dans le domaine de l&#8217;exp\u00e9rience client.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Curseur pr\u00e9c\u00e9dent\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Curseur suivant\"><\/button><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"heading col-12 col-md-8\">\n\t\t\t\t\t\t\t\t<h2>Pour aller plus loin<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader b8fd64d6-0132-4aa0-97f8-0b816a763b61\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Tirer le meilleur parti de Salesforce\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tTirer le meilleur parti de Salesforce\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Acc\u00e9l\u00e9rez votre transformation avec un partenaire de confiance\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tAcc\u00e9l\u00e9rez votre transformation avec un partenaire de confiance\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"En savoir plus A propos Tirer le meilleur parti de Salesforce\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\" href=\"https:\/\/www.capgemini.com\/fr-fr\/notre-groupe\/partenaires-technologiques\/salesforce\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Capgemini_Tech-Partners_RedHat_GSIP.webp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 50% 50%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nous avons \u00e9t\u00e9 distingu\u00e9s par le Salesforce Partner Innovation Award 2025, une reconnaissance qui souligne \u00e0 la fois notre expertise en mati\u00e8re de service client augment\u00e9 par l\u2019IA et la solidit\u00e9 de notre partenariat avec Salesforce.<\/p>\n","protected":false},"author":12419,"featured_media":100000628632,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"30","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[138],"tags":[193,174],"brand":[30],"service":[45,49],"industry":[],"partners":[],"blog-topic":[359],"content-group":[],"class_list":["post-801286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transformation","tag-customer-experience","tag-ia-et-data","brand-capgemini","service-customer-experience-customer-first","service-ia-data","blog-topic-ia-data"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capgemini prim\u00e9 au Salesforce Partner Innovation Award 2025<\/title>\n<meta name=\"description\" content=\"Capgemini remporte le Salesforce Partner Innovation Award 2025 avec un projet innovant transformant l\u2019exp\u00e9rience client avec l\u2019IA.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce\" \/>\n<meta property=\"og:description\" content=\"Capgemini remporte le Salesforce Partner Innovation Award 2025 avec un projet innovant transformant l\u2019exp\u00e9rience client avec l\u2019IA.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini France\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-20T17:26:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-21T10:19:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/WP-blog-Capgemini-SF-Engie.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"854\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Arnaud Bouchard\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"audreykone\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\"},\"author\":{\"name\":\"audreykone\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/person\/3ac61698393008e9c7ff1c038c9da65b\"},\"headline\":\"Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce\",\"datePublished\":\"2026-01-20T17:26:40+00:00\",\"dateModified\":\"2026-01-21T10:19:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\"},\"wordCount\":732,\"publisher\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg\",\"keywords\":[\"Customer Experience\",\"IA &amp; Data\"],\"articleSection\":[\"Transformation\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\",\"url\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\",\"name\":\"Capgemini prim\u00e9 au Salesforce Partner Innovation Award 2025\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg\",\"datePublished\":\"2026-01-20T17:26:40+00:00\",\"dateModified\":\"2026-01-21T10:19:42+00:00\",\"description\":\"Capgemini remporte le Salesforce Partner Innovation Award 2025 avec un projet innovant transformant l\u2019exp\u00e9rience client avec l\u2019IA.\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#website\",\"url\":\"https:\/\/www.capgemini.com\/fr-fr\/\",\"name\":\"Capgemini France\",\"description\":\"Just another www.capgemini.com site\",\"publisher\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/fr-fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#organization\",\"name\":\"Capgemini France\",\"url\":\"https:\/\/www.capgemini.com\/fr-fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/08\/Logo-Capgemini.png\",\"contentUrl\":\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/08\/Logo-Capgemini.png\",\"width\":202,\"height\":60,\"caption\":\"Capgemini France\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/person\/3ac61698393008e9c7ff1c038c9da65b\",\"name\":\"audreykone\",\"url\":\"https:\/\/www.capgemini.com\/fr-fr\/author\/audreykone\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Capgemini prim\u00e9 au Salesforce Partner Innovation Award 2025","description":"Capgemini remporte le Salesforce Partner Innovation Award 2025 avec un projet innovant transformant l\u2019exp\u00e9rience client avec l\u2019IA.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/","og_locale":"fr_FR","og_type":"article","og_title":"Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce","og_description":"Capgemini remporte le Salesforce Partner Innovation Award 2025 avec un projet innovant transformant l\u2019exp\u00e9rience client avec l\u2019IA.","og_url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/","og_site_name":"Capgemini France","article_published_time":"2026-01-20T17:26:40+00:00","article_modified_time":"2026-01-21T10:19:42+00:00","og_image":[{"width":854,"height":480,"url":"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/WP-blog-Capgemini-SF-Engie.jpg","type":"image\/jpeg"}],"author":"Arnaud Bouchard","twitter_card":"summary_large_image","twitter_misc":{"Written by":"audreykone","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#article","isPartOf":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/"},"author":{"name":"audreykone","@id":"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/person\/3ac61698393008e9c7ff1c038c9da65b"},"headline":"Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce","datePublished":"2026-01-20T17:26:40+00:00","dateModified":"2026-01-21T10:19:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/"},"wordCount":732,"publisher":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/#organization"},"image":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg","keywords":["Customer Experience","IA &amp; Data"],"articleSection":["Transformation"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/","url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/","name":"Capgemini prim\u00e9 au Salesforce Partner Innovation Award 2025","isPartOf":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg","datePublished":"2026-01-20T17:26:40+00:00","dateModified":"2026-01-21T10:19:42+00:00","description":"Capgemini remporte le Salesforce Partner Innovation Award 2025 avec un projet innovant transformant l\u2019exp\u00e9rience client avec l\u2019IA.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/#primaryimage","url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg","contentUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg"},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/fr-fr\/#website","url":"https:\/\/www.capgemini.com\/fr-fr\/","name":"Capgemini France","description":"Just another www.capgemini.com site","publisher":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/fr-fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/fr-fr\/#organization","name":"Capgemini France","url":"https:\/\/www.capgemini.com\/fr-fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/08\/Logo-Capgemini.png","contentUrl":"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/08\/Logo-Capgemini.png","width":202,"height":60,"caption":"Capgemini France"},"image":{"@id":"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/fr-fr\/#\/schema\/person\/3ac61698393008e9c7ff1c038c9da65b","name":"audreykone","url":"https:\/\/www.capgemini.com\/fr-fr\/author\/audreykone\/"}]}},"blog_topic_info":[{"id":359,"name":"IA &amp; Data"}],"taxonomy_info":{"category":[{"id":138,"name":"Transformation","slug":"transformation"}],"post_tag":[{"id":193,"name":"Customer Experience","slug":"customer-experience"},{"id":174,"name":"IA &amp; Data","slug":"ia-et-data"}],"brand":[{"id":30,"name":"Capgemini","slug":"capgemini"}],"service":[{"id":45,"name":"Customer experience - Customer first","slug":"customer-experience-customer-first"},{"id":49,"name":"IA &amp; Data","slug":"ia-data"}],"blog-topic":[{"id":359,"name":"IA &amp; Data","slug":"ia-data"}]},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce","url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg"},"articleSection":"Transformation","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini France","logo":""},"keywords":["customer experience","ia &amp; data"],"dateCreated":"2026-01-20T17:26:40Z","datePublished":"2026-01-20T17:26:40Z","dateModified":"2026-01-21T10:19:42Z"},"rendered":"<meta name=\"parsely-title\" content=\"Reconnu pour l\u2019innovation : le travail pionnier,\u00a0Capgemini avec Engie et Salesforce\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/award-salesforce-partner-innovation-2025-engie\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2026-01-20T17:26:40Z\" \/>\n<meta name=\"parsely-section\" content=\"Transformation\" \/>\n<meta name=\"parsely-tags\" content=\"customer experience,ia &amp; data\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"jetpack_featured_media_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg","archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg","featured_image_alt":"","jetpack-related-posts":[{"id":797505,"url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/liberer-la-valeur-des-agents-sap-ai-pour-ameliorer-les-operations-metiers\/","url_meta":{"origin":801286,"position":0},"title":"Lib\u00e9rer la valeur des agents SAP AI pour am\u00e9liorer les op\u00e9rations m\u00e9tiers\u00a0","author":"audreykone","date":"November 25, 2025","format":false,"excerpt":"L\u2019IA devient concr\u00e8te lorsqu\u2019elle simplifie les op\u00e9rations m\u00e9tiers. Avec Capgemini et SAP, les agents IA Joule int\u00e9gr\u00e9s \u00e0 SAP ERP Cloud transforment les processus, offrent transparence et s\u00e9curit\u00e9, et renforcent la confiance. No-code et faciles \u00e0 d\u00e9ployer, ils permettent aux \u00e9quipes de se concentrer sur l\u2019essentiel. D\u00e9couvrez comment l\u2019IA peut\u2026","rel":"","context":"In &quot;Innovation&quot;","block_context":{"text":"Innovation","link":"https:\/\/www.capgemini.com\/fr-fr\/category\/innovation\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/Adopt-AI-banner.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/Adopt-AI-banner.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/Adopt-AI-banner.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/Adopt-AI-banner.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":743001,"url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/ia-generative-et-experience-collaborateur\/","url_meta":{"origin":801286,"position":1},"title":"IA g\u00e9n\u00e9rative et exp\u00e9rience collaborateur : d\u00e9gager plus de temps, pour quoi faire ?","author":"","date":"February 13, 2024","format":false,"excerpt":"D\u00e9ployer cette technologie de fa\u00e7on strat\u00e9gique suppose certes de lourds investissements, mais la dimension humaine est capitale pour amorcer le virage.","rel":"","context":"In &quot;Transformation&quot;","block_context":{"text":"Transformation","link":"https:\/\/www.capgemini.com\/fr-fr\/category\/transformation\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/02\/FI-Blog-GenAI.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/02\/FI-Blog-GenAI.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/02\/FI-Blog-GenAI.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/02\/FI-Blog-GenAI.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":775415,"url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/les-tendances-du-social-en-2025\/","url_meta":{"origin":801286,"position":2},"title":"Les tendances du social en 2025","author":"rashmiadarshshetty","date":"March 19, 2025","format":false,"excerpt":"D\u00e9couvrez comment la num\u00e9risation et l'IA transforment les services sociaux en 2025. Accessibilit\u00e9, innovation et automatisation : explorez les tendances cl\u00e9s pour un secteur plus efficace et inclusif.","rel":"","context":"In &quot;Technologies&quot;","block_context":{"text":"Technologies","link":"https:\/\/www.capgemini.com\/fr-fr\/category\/technologies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":753736,"url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/cloud-ia-generative-alliance-incontournable\/","url_meta":{"origin":801286,"position":3},"title":"Le cloud, vecteur incontournable de l\u2019IA g\u00e9n\u00e9rative","author":"anne.gautier@capgemini.com","date":"May 23, 2024","format":false,"excerpt":"Pour b\u00e9n\u00e9ficier du fort potentiel de l'IA G\u00e9n\u00e9rative, le cloud s'impose comme la solution id\u00e9ale.","rel":"","context":"In &quot;Innovation&quot;","block_context":{"text":"Innovation","link":"https:\/\/www.capgemini.com\/fr-fr\/category\/innovation\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/05\/Cloud-GenAI-article1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/05\/Cloud-GenAI-article1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/05\/Cloud-GenAI-article1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/05\/Cloud-GenAI-article1.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":797592,"url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/exploiter-la-puissance-de-la-gen-ai-tout-en-gardant-le-controle-sur-les-donnees-et-la-propriete-intellectuelle\/","url_meta":{"origin":801286,"position":4},"title":"Exploiter la puissance de la Gen AI tout en gardant le contr\u00f4le sur les donn\u00e9es et la propri\u00e9t\u00e9 intellectuelle\u00a0","author":"audreykone","date":"November 26, 2025","format":false,"excerpt":"Le d\u00e9bat sur l\u2019IA \u00e9volue : la question n\u2019est plus \u00ab que peut faire l\u2019IA ? \u00bb mais \u00ab que sommes-nous pr\u00eats \u00e0 lui confier ? \u00bb. Chez Capgemini, nous aidons les organisations \u00e0 b\u00e9n\u00e9ficier d\u2019une IA performante tout en prot\u00e9geant leurs donn\u00e9es, leurs syst\u00e8mes et leur propri\u00e9t\u00e9 intellectuelle. D\u00e9couvrez\u2026","rel":"","context":"In &quot;Innovation&quot;","block_context":{"text":"Innovation","link":"https:\/\/www.capgemini.com\/fr-fr\/category\/innovation\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/GettyImages-521419798.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/GettyImages-521419798.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/GettyImages-521419798.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/11\/GettyImages-521419798.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":724005,"url":"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/ia-nouveau-moteur-rd-pharma\/","url_meta":{"origin":801286,"position":5},"title":"L\u2019IA, nouveau moteur de la R&amp;D pharmaceutique","author":"cyrille.joseph-lockel@capgemini.com","date":"July 11, 2023","format":false,"excerpt":"Apr\u00e8s des d\u00e9cennies de progr\u00e8s en mati\u00e8re de R&D, beaucoup de laboratoires pharmaceutiques se heurtent \u00e0 un ph\u00e9nom\u00e8ne de d\u00e9croissance de leur retour sur investissement.","rel":"","context":"In &quot;Technologies&quot;","block_context":{"text":"Technologies","link":"https:\/\/www.capgemini.com\/fr-fr\/category\/technologies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2023\/07\/2023-FR-HFeatured-Image-Blog-IA-Moteur-RD-Pharma.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2023\/07\/2023-FR-HFeatured-Image-Blog-IA-Moteur-RD-Pharma.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2023\/07\/2023-FR-HFeatured-Image-Blog-IA-Moteur-RD-Pharma.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2023\/07\/2023-FR-HFeatured-Image-Blog-IA-Moteur-RD-Pharma.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]}],"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini France","distributor_original_site_url":"https:\/\/www.capgemini.com\/fr-fr","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Tech-Partners_RedHat_GSIP.jpg","author_title":"Katerina\u00a0Hubka","author_thumbnail_url":"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/01\/Katerina-Hubka.jpeg?w=800","author_thumbnail_alt":"","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/posts\/801286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/users\/12419"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=801286"}],"version-history":[{"count":7,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/posts\/801286\/revisions"}],"predecessor-version":[{"id":801353,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/posts\/801286\/revisions\/801353"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=801286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/categories?post=801286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/tags?post=801286"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/brand?post=801286"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/service?post=801286"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/industry?post=801286"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/partners?post=801286"},{"taxonomy":"blog-topic","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/blog-topic?post=801286"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/fr-fr\/wp-json\/wp\/v2\/content-group?post=801286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}