eGovernment Benchmark 2016

Publish date:

The eGovernment Benchmark 2016 report evaluates how EU countries are progressing with the priority areas of the EU’s eGovernment Action Plan.

The eGovernment Benchmark 2016 evaluates the priority areas of the eGovernment Action Plan 2011-2015. The latest research shows that while European governments succeed in gradually bringing more services online, they should put more emphasis on developing eGovernment services that truly empower citizens and businesses. These services should be:

  • Online available – in 60% of services information and/or a transaction can be done online
  • Mobile friendly – at the moment, only 1 in 3 public websites is easy to read and navigate on a mobile device
  • Online and easy to use – though more services are brought online, the user experience is not advancing
  • Transparent – only in half of the cases, governments provide sufficient information about how a service is delivered

Building digital capabilities can bring acceleration and help governments deliver on the potential of digital.


Taille du fichier: 5,56 MB File type: PDF

Related Resources

Digital Transformation

Pourquoi la majorité des efforts de transformation digitale échoue ?

Capgemini et Everest Research® Group détaillent les principaux obstacles à la transformation...

Digital Transformation

Business Command Center de Capgemini

Une approche de la transformation digitale axée sur la compréhension et le business

Digital Transformation

Etude Direct-to-Consumer : (R)évolution ou illusion ?

Le Direct-to-Consumer est un modèle historique de vente qui permet à une marque...