July 12, 2017, Paris and Zurich – Zurich Insurance Company Ltd (Zurich), a leading multi-line insurer, and Capgemini, a global leader in consulting, technology and outsourcing, won the Information Services Group (ISG) Paragon Award™ Europe in the “Collaboration” category for their joint Robotic Process Automation (RPA) projects. The RPA program enables Zurich’s Commercial service teams across Europe to focus on complex policies while standard international insurance programs will be issued by a software robot. In addition to efficiency gains, other potential benefits of the program include improved customer service and governance and reduced operational risks.
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