Transformation digitale et Innovation

Caroline Le Bars

Expert en Strategy and Transformation

Leading Digital Customer experience strategy and performance within Capgemini Invent; Direct to consumer offer leader – Previously head of customer service
Leading projects to improve customer satisfaction, reduce cost to serve and improve additional revenues opportunities over all industries (B2C and B2B customers), drive to Direct to customer model.

Caroline Le Bars

Mon expérience

Vice Presidente / Brand & Experience / Head of Customer Strategy and performance @ Capgemini Invent

Jun 2001 – Present