Expérience et interaction client

Virginie Marco

Results-oriented leader with 14+ years of marketing experience in international B2B & B2C environments: BPO, consulting, telecoms, media, energy. Know-how:

• Develop strategic perspective and manage change

• Improve customer acquisition & customer experience through data analytics, insights & CRM

• Develop multi-disciplinary teams, foster collaboration and innovation

• Build solid relationships and convince & influence C-levels, partners and clients

• Deliver outstanding tools that customers and users love, in marketing, digital and communication Specialties: marketing, communication, digital, customer analytics, data science, big data, Customer Relationship Management (CRM), telecommunications, wireless, B2B, energy, business intelligence, database management, Project Management, Saas, customer insights, strategy, call center outsourcing, customer experience

Virginie Marco

Mon expérience

Principal | Digital Customer Experience Solutionning @ Capgemini

Jul 2018 - Present

Directrice Communication Marketing @ Oil & Energy

Feb 2017 - Mar 2018

Directrice du développement @ Outsourcing/Offshoring

Jan 2015 - Jan 2017