I am a customer experience evangelist. The fundamental shift created by the customer empowerment means our clients need to improve their online customer service. My mission is to modernize this online customer experience for our client that wish to connect with customers on both a functional and emotional levels. You can consider me as a digital dinosaur, since I’ve been working in digital transformation since 1999, from website creation with html 1 to mobile customer car with html5. I am also a triathlete that has a passion for storytelling.