{"id":507021,"date":"2021-09-30T04:41:00","date_gmt":"2021-09-30T04:41:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=press-release&#038;p=640700"},"modified":"2025-03-18T09:52:08","modified_gmt":"2025-03-18T09:52:08","slug":"capgemini-deepens-collaboration-with-copado-to-accelerate-customer-experience-cx-transformation-on-the-salesforce-platform","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/capgemini-deepens-collaboration-with-copado-to-accelerate-customer-experience-cx-transformation-on-the-salesforce-platform\/","title":{"rendered":"Capgemini deepens collaboration with Copado to accelerate customer experience (CX) transformation on the Salesforce platform"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini deepens collaboration with Copado to accelerate customer experience (CX) transformation on the Salesforce platform\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 30, 2021<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2022\/09\/09_30_Capgemini-News-Alert_-Copado-alliance.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">197 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/capgemini-deepens-collaboration-with-copado-to-accelerate-customer-experience-cx-transformation-on-the-salesforce-platform\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/capgemini-deepens-collaboration-with-copado-to-accelerate-customer-experience-cx-transformation-on-the-salesforce-platform\/&amp;text=Capgemini%20deepens%20collaboration%20with%20Copado%20to%20accelerate%20customer%20experience%20(CX)%20transformation%20on%20the%20Salesforce%20platform\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/capgemini-deepens-collaboration-with-copado-to-accelerate-customer-experience-cx-transformation-on-the-salesforce-platform\/&amp;text=Capgemini%20deepens%20collaboration%20with%20Copado%20to%20accelerate%20customer%20experience%20(CX)%20transformation%20on%20the%20Salesforce%20platform\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Paris, September 30, 2021 \u2013 <\/strong><a href=\"http:\/\/www.capgemini.com\"><strong>Capgemini<\/strong><\/a><strong> today announced an alliance with <\/strong><a href=\"https:\/\/www.copado.com\/\"><strong>Copado<\/strong><\/a><strong>, a leading DevOps platform for enterprise Software-as-a-Service <\/strong><strong>(SaaS)<\/strong><strong> to accelerate CX transformation for their clients and enhance returns on Salesforce investments. The alliance will combine Capgemini\u2019s expertise in managing complex and large-scale Salesforce transformation projects, with Copado\u2019s DevOps platform to provide clients with reliable, automated and structured Salesforce implementations that offer reduced development costs and provide faster, more agile deployments.<\/strong><\/p>\n\n\n\n<p>As part of the alliance, Capgemini will leverage Copado\u2019s suite of offerings and set up a DevOps Center of Excellence (CoE) with Copado, to deliver native Salesforce and MuleSoft DevOps capabilities to its enterprise clients.<\/p>\n\n\n\n<p>\u201c<em>In today\u2019s fast paced business ecosystem, our clients are looking for agile and efficient, customer-focused digital solutions to enable an experience transformation journey. We\u2019re committed to helping organizations unlock the true potential of their business transformation initiatives. This alliance with Copado further strengthens our partner ecosystem and adds to our focus on delivering agile and innovative customer experiences, at scale, for our clients<\/em>,\u201d commented Darshan Shankavaram, Leader of the Global Digital Customer Experience Practice at Capgemini.<\/p>\n\n\n\n<p>With over 10 years of experience in enabling Salesforce implementations, Capgemini provides a full suite of offerings including strategy, program management, development and implementation support to its clients to drive outcomes across sectors globally.<\/p>\n\n\n\n<p>\u201c<em>Digital customer experience is no longer a buzzword, it\u2019s the core of business resilience today. Salesforce projects are transformational, and in every industry, organizations must capture the benefits of Salesforce innovation quickly,\u201d<\/em> said Andrew Leigh, Chief Marketing Officer and Head of Alliances for Copado.<em> \u201cCapgemini\u2019s expertise in managing large-scale Salesforce deployments and its leading application development services, combined with Copado\u2019s DevOps and testing automation technologies, can help organizations around the globe save on software development costs, increase time-to-value on cloud releases, and quickly capture all the benefits that cloud and digital transformations promise.\u201d<\/em><\/p>\n\n\n\n<p>The new, deeper alliance, expands Capgemini\u2019s relationship with Copado which, over the last twelve months, has established a set of successful joint client projects with a particular focus on the telecommunications industry, such as <a href=\"https:\/\/www.tet.lv\/\">TET<\/a> (Latvia Technology and Entertainment Company).<\/p>\n\n\n\n<p>\u201c<em>Together with Capgemini and Copado, TET is undertaking a digital transformation initiative that will help optimize our business and move key business operations to a state-of-the-art Customer Relationship Management (CRM) system, built on Salesforce. With Copado, we can execute several deployments simultaneously and transparently, allowing the product owner to have full visibility of deployment and testing status. This empowers us to deliver more customer value per quarter and ensure faster time to market, as compared to complex and time-consuming manual deployments. The ability to integrate testing tools with Copado has also allowed us to create a continuous integration and deployment pipeline, enabling us to focus on delivering business value rather than technical issues,\u201d <\/em>said Dmitrijs Nikitins, Chief Technology Officer at TET.<\/p>\n\n\n\n<p>As part of Capgemini\u2019s commitment of nurturing promising B2B startups offering innovative technological solutions, <a href=\"\/fi-en\/about-us\/who-we-are\/innovation-ecosystem\/capgemini-ventures\/\">Capgemini invested in Copado via ISAI Cap Venture in June 2020<\/a> and <a href=\"https:\/\/www.copado.com\/why-copado\/copado-devops-raises-140m-in-series-c-financing\/\" target=\"_blank\" rel=\"noreferrer noopener\">September 2021<\/a>. With its Series C round of funding, Copado has become the second \u2018unicorn\u2019 within the Capgemini portfolio.<\/p>\n\n\n\n<p><strong>About Copado<\/strong><\/p>\n\n\n\n<p>Copado is the leading DevOps and testing solution for low code SaaS platforms that run the world\u2019s largest digital transformations. Backed by Insight Partners, Salesforce Ventures and SoftBank Vision Fund, Copado accelerates multi-cloud, enterprise deployments by automating the end-to-end software delivery process to maximize customers\u2019 return on their cloud investment. More than 1,000 companies rely on Copado to drive digital transformation with speed, quality and value including Boston Scientific, Coca-Cola, Fair Trade, Linde, MassMutual, Schneider Electric and Shell. Copado DevOps 360\u2122 processes over 50 million DevOps transactions per month and is rated with a 100% score on the Salesforce AppExchange. More information can be found at: <a href=\"http:\/\/www.copado.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.copado.com<\/a>.<\/p>\n\n\n\n<p><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p>Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 290,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<\/p>\n\n\n\n<p>Get The Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com#_blank\">www.capgemini.com<\/a><\/p>\n\n\n\n<p>Salesforce and others are among the trademarks of salesforce.com, inc.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini and McDonald\u2019s renew their strategic partnership with a global multi-year agreement focused on delivering modern, scalable platforms\" href=\"https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/capgemini-and-mcdonalds-renew-their-strategic-partnership-with-a-global-multi-year-agreement-focused-on-delivering-modern-scalable-platforms\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Client news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini and McDonald\u2019s renew their strategic partnership with a global multi-year agreement focused on delivering modern, scalable platforms<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 5, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2026\/03\/03_05_McDonalds_Capgemini_Press-Release.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  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class=\"box-subtitle\">Capgemini to transform customer experience for GN Hearing worldwide<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jun 26, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2025\/07\/06_26_Capgemini-news-alert_GN-Health.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;112 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini to transform customer experience for GN Hearing worldwide\" href=\"https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/capgemini-to-transform-customer-experience-for-gn-hearing-worldwide\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"093bdd50-555f-490c-875e-b69ec03b6ce4\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2022\/09\/09_30_Capgemini-News-Alert_-Copado-alliance.pdf","related_resource_id":482574,"related_resource_size":"197 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