SAP Customer Experience

Deliver next-generation customer experience with SAP C/4HANA®.

In the digital economy, customers expect a superior, personalized experience – at every touch point, every time. Whether you’re B2C or B2B, whether your audience is consumers, constituents, partners, or employees, your success depends on delivering seamless, satisfying experiences.

That’s the power of the SAP® Customer Experience portfolio. SAP Customer Experience takes SAP Hybris® solutions to the next level with the SAP C/4HANA suite. SAP C/4HANA transforms customer interactions through an innovative set of solutions: SAP Customer Data Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Marketing Cloud, and SAP Service Cloud.


Rockwell Automation and Capgemini: Transforming Business Interactions

“What we’ve been working on with Capgemini is … how we create an end-to-end customer experience.”

—Mike Burrows, Director, Pricing and Portfolio Management, Rockwell Automation


Award-winning customer experience skillsets

Capgemini knows customer experience. We apply creative design, innovation strategy, and unmatched customer experience skillsets from our LiquidHub and Lyons Consulting Group organizations.

We combine this customer experience know-how with proven services for SAP Customer Experience implementation, integration, and optimization. So you can understand, anticipate, and exceed customer expectations throughout the entire buying journey.

Whether you’re B2C or B2B, whether you’re regional or multinational, whether you manage a single e-commerce site or numerous channels – Capgemini can help you deliver exceptional, unified experiences across touch points, devices, and geographies.

Capgemini boasts a broad range of expertise and successes in customer experience initiatives, including:

  • More than 200 consultants certified in SAP Customer Experience solutions
  • More than 500 e-commerce experts
  • Success with numerous commerce engagements in the past 10 years
  • A laudable track record of 92% on-time delivery for commerce initiatives
  • Implementation of SAP Customer Experience solutions at leading organizations around the world
  • Ranking as a finalist for SAP Hybris Partner of the Year in the 2017 SAP Pinnacle Awards

Customer-focused businesses such as Rockwell Automation are experiencing firsthand the competitive advantage of customer engagement enabled by Capgemini and SAP Customer Experience.

 Visit the event page on SAP Customer Experience LIVE 2018



digital customer experience

A powerful new customer experience approach for enterprise B2B commerce

Are your customers really happy customers? And what can you do if they’re not? Find out more.