World Retail Banking Report 2021 Video

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View video on World Retail Banking Report 2021 key findings and see how adopting Banking-as-a-Service to embed finance within consumer lifestyles will create new value for banks.

The World Retail Banking Report 2021 from Capgemini and Efma explores an era where banking is invisibly embedded within customer lifestyles to provide a sustainable, experiential customer journey. Discover how implementing BaaS platform models to unlock the value of open ecosystems and harvesting customer behavioral data to provide hyper-personalized engagement will be the key to success for banks. Download the report at and follow #WRBR21.



Nilesh Vaidya

Expert in Banking and Capital Markets

Ame Stuart

Expert in Customer Engagement, Digital Banking, FinTech, Retail Banking

Sankar Krishnan

Expert in Banking, Capital Markets, FinTech

Elias Ghanem

Global Head, Market Intelligence, Capgemini Financial Services