End of the office or return to the office?

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Normal has been disrupted. But what ‘is’ the new normal? Join us for this podcast as we discuss the impact of the global pandemic on how and where we work, innovate, and collaborate, and whether Covid-19 has simply accelerated what went before.

When the Covid-19 pandemic hit, few organizations were ready for the massive disruption caused by the sudden shift to remote working. Claudia Crummenerl and Ben Laker in our Future Sight podcast hosted by Ollie Judge assess the areas of biggest impact, what success looks like in today’s virtual world, and how nurturing a remote workforce has become business critical.

Technology was the first immediate challenge because not everyone was equipped to have a fully remote workforce, yet business continuity depended on it. Then there was (and remains) the challenge of security. How do you enable people to dial in to all your systems remotely, while keeping sensitive data secure?

Undoubtedly, the biggest challenge has been the human impact. Claudia and Ben describe how the pandemic has forced a new employee social contract. Emotional welfare. Work-life balance. Loneliness. Ethical monitoring (and employee trust). These are just a few of the people matters leaders must now focus on.

Some organizations are doing well. They’re innovating. They’re building new relationships and changing cultures. Tune in to our podcast to find out how they’re succeeding in today’s new normal.

About the speakers

Claudia Crummenerl

Claudia Crummenerl

Claudia Crummenerl leads the People and Organization teams at Capgemini Invent. She is an expert in the people perspective of digital, looking after how leadership in the digital age is evolving, how talents and workforce transform through automation and AI, and how to engage with employees during the transformation process.


Ben Lake

Ben Laker

Ben Laker is a Henley Business School professor who leads empirical inquiry to inform the legislate agendas of civil servants and politicians. Widely published in academic journals, magazines, and newspapers, Ben’s forthcoming title, Too Proud To Lead, investigates the terminal influence of hubris on executives – explicating the downfall of Donald Trump, Boris Johnson, Jeffrey Epstein, and Harvey Weinstein – to critical acclaim.

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