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New report on RPA reveals how organizations in Finland are riding the automation adoption curve

The benefits of successfully run robotic process automation (RPA) programs are there for all to see. They offer giant leaps forward in agility, business metrics, and cost for enterprise adopters.

Capgemini Nordic Intelligent Automation Center of Excellence conducted a survey about the shape of RPA in Finnish organizations with an online questionnaire in September 2019. The survey, with 41 questions, was sent to 100+ persons in Finland who have been pre-screened or were identified as influencers in their own organizations’ RPA initiatives. We chose this profile deliberately to arrive at accurate learnings on initiatives and the related numerical figures.

Some of the interesting insights that the report reveals:

  • More than 60% of the companies interviewed in the study are happy or extremely happy with their RPA program
  • 81% of respondents had automated their Finance and Accounting department activities with RPA. Customer Service (43%) and Human Resources (38%) were the next most typical targets.
  • Only 45% of companies have a long-term RPA strategy established.
  • RPA might be a gateway to using other technologies after all.

The report examines the current RPA adoption trend and explains precisely why this is so, identifies pacesetters already integrating initiatives, and outlines critical recommendations for future RPA strategy. The report also lists the biggest positive surprises and negative upsets the respondents have experienced in their RPA or intelligent automation programs.

RPA adoption will grow as more players become part of the network. But before companies invest, they need to analyze all the available data to ensure ROI. Is it time to hop full-throttle onboard?

Watch also a replay of our webinar presenting the Findings of our Finnish RPA Market Study, and their implications on RPA market development

The webinar, recorded on Tuesday, June 9, 2020, discussed the findings of the RPA Market Study that was conducted by Capgemini Intelligent Automation Experts last winter. Based on the findings of the survey report we explored how the Finnish RPA market has evolved during the past years, where it is focused right now and where is it headed.


Jaakko Lehtinen

Jaakko Lehtinen is heading Capgemini’s Nordic Intelligent Automation Center of Excellence. He is one of the Finnish robotic process automation pioneers: for the past five years, Jaakko has worked full time in leading positions related to knowledge work automation and has had the opportunity to closely observe how automation benefits have been implemented in various European companies and in different industries. Before joining Capgemini, Jaakko has worked in service delivery, operations, outsourcing and IT services development positions. Jaakko is actively following up on phenomenons related to automation and cognitive, and he is daily in the middle of the action experiencing how new technologies such as artificial intelligence or natural language processing influence knowledge work and business.

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