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Public sector

Governments and public sector organizations are addressing the great challenges of our time, from digital transformation to social justice, climate change, and post-pandemic recovery.

While unexpected crises demand an agile response, the day-to-day delivery of efficient, cost-effective public services must also be maintained. We’re working with governments and public sector organizations worldwide to meet this challenge by harnessing the potential of digital. Together, we deliver positive societal outcomes and mission-oriented innovation through citizen-centric design and technology.

Cloud, data and data ecosystems are also critical for achieving sustainability objectives. We provide both strategy and program management expertise, and enable better use of data to inform impactful change programs. Because digitalization raises important questions about sovereignty, we help clients navigate the complexity surrounding trust, security and privacy. As a trusted expert, we help clients make technology choices that put them in control of their digital futures.

For more information about our work for US federal government, visit Capgemini Government Solutions.

What we do

Defense

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defense to the new requirements of the data-driven world.

Health and social care

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalized care plans, both at home and in medical institutions.

Public administration

Government agencies, federal ministries, city councils, and more are working to digitize processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

Public security and safety

To help public security authorities deal with the digitization of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

Tax and customs

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

    Citizen services: Human-centered by design

    We partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.

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    Data and AI in the public sector

    We help public sector organizations open new frontiers with artificial intelligence.

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      Client Stories

        Capgemini auttaa Helsinkiä matkalla maailman toimivimmaksi kaupungiksi

        Capgemini on toiminut Helsingin kaupungin kumppanina digitaalisuuden edistämisessä jo yli 10 vuoden ajan yli 250 projektissa. Helsingin hankkeiden parissa työskentelee jatkuvasti kymmeniä capgeminiläisiä, joille projektit ovat vaihtelevuutensa ja monipuolisuutensa vuoksi erittäin innostavia.

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        Digital service powers growth of the UK's residential network of EV chargepoints

        Capgemini supports the Office for Zero Emission Vehicles to refresh and simplify access to grants to extend EV chargepoint infrastructure to more homes

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        HMRC becomes the first tax authority in the world to launch open banking payments

        HMRC, with support from Capgemini, develops a ”Pay by bank account” service, enabling individuals and businesses to pay taxes directly from their own accounts to HMRC, eliminating costly card charges

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        Check In Scotland service protects public health and enables businesses to re-open safely

        The Scottish NHS wanted to develop a national digital contact tracing service to protect public health during the COVID-19 emergency and to enable the hospitality sector to re-open safely after the lifting of lockdowns and restrictions. Multiple government and public health stakeholders partnered with Capgemini to develop the Check In Scotland service, which features QR code scanning technology and quickly became the country’s go-to national contact tracing solution

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          On Pulse – kestävän kasvun jäljillä

          Kestävä liiketoiminta on meidän kaikkien etu ja samalla ainoa vaihtoehto. Vastuullisuudesta ja ympäristövaikutusten minimoinnista on puhuttu jo paljon, eivätkä pelkät sanat enää riitä. Tarvitaan tekoja, jotka aiheuttavat muutosta omassa organisaatiossa ja sen ulkopuolella.

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          Report

          Cloud sovereignty: the road ahead
          Report

          Street smart: Putting the citizen at the center of smart city initiatives
          Report

          Technovision 2022–23: public sector edition
          Report

          eGovernment Benchmark 2022: turning the spotlight on inclusivity, cross-border trade, and eHealth
          Point of view

          Public goes AI: How Capgemini envisions AI’s potential for the public sector
          Report

          Open data maturity report 2021: Maximizing the value of open data across Europe

          European voices

          Public sector IT trends 2021-22

          The pandemic has accelerated digitalization and innovation – but IT leaders are struggling with increasingly complex technology landscapes.

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            Data to the people

            Open data, created and offered by public sector bodies as part of their day-to-day operations, offers new ways to innovate solutions for global and local challenges.

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              Trends in public security 2021-22: A perspective from the Netherlands

              How safe do citizens in the Netherlands feel today, and how should organizations in the security domain respond to changing threats and new technologies?

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                Building data bridges

                It’s time for public sector bodies to seize the open data opportunity to dramatically improve health, transportation, communications, education, and the economy.

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                  Expert perspectives

                  Technology

                  Why the public sector needs a more diverse tech workforce

                  Miriam Piper
                  Jun 3, 2022
                  Data and AI, Digital inclusion

                  Why we should turn the tide on open data skills in Europe’s public sector

                  Giulia Carsaniga
                  Mar 9, 2023

                  Meet our experts

                  Petri Takala

                  Account Executive, Public Sector
                  Petri Takala is Capgemini Finland’s Public Sector Lead. Petri maintains a special focus on Public Sector digitalization and data-driven management practices. He can help clients to become part of the Public Sector Network with his extensive experience on Human-Centric and Company-Centric Service Ecosystems. Customer-centric strategies, systemic transformations, data-driven management, Customer Value centric operating models as well as related infrastructures and platforms designs are parts of his expertise. He is well connected to various Public Sector initiatives and organizations to enable the critical interconnections between ministries, government agencies and municipalities.

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