Digital Customer Experience

Jukka Tuominen

Expert in CRM, Customer Engagement, Ecommerce, Pega, SAP hybris, Service Design

I help my customers in building better customer experiences through thorough business understanding and innovative use of technology.

By combining both business and IT into a whole I’m allways on a mission to enable seamless omnichannel experiences that wow their audience.

Jukka Tuominen

My experience

Head of Digital Customer Experience (DCX) Offering, DCX Pre-sales Lead @ Capgemini

Mar 2022 - present

Head of Digital Customer Experience (DCX) Offering @ Capgemini

Mar 2021 - Feb 2022

Head of Customer Engagement @ Capgemini

Jun 2017 - Feb 2021

Solution Architect - Customer Experience Management @ Information Technology and Services

Jan 2014 - Jun 2017

Consultant - SCM OTC @ Information Technology and Services

Apr 2012 - Dec 2013

Managing Consultant CRM @ Information Technology and Services

Jan 2010 - May 2012

Senior Consultant CRM @ Information Technology and Services

Feb 2007 - Dec 2009

Latest Publications


Technology Trends for Businesses in Finland with the TechnoVision Report

Jukka Tuominen

As a business leader, you always have to keep one eye on what is coming next. You can’t let...

Mitä pankit voivat oppia Netflixin asiakaskokemuksesta?

Jukka Tuominen

Netflix panostaa vahvasti kaikkikanavaiseen asiakaskokemukseen ja hyödyntää sen toteutuksessa...


Next Best Experience for surviving Christmas preparations

Jukka Tuominen

Instead of just supporting an organization-centric view of the brand exchange, NBE has a...