Terrence Higgins Trust Wins Rapid Results from Stakeholder Engagement

Capgemini’s Accelerated Solutions Environment helps solve sensitive client communication issues for leading charity’s mission-critical website

“ Capgemini has been of immense importance in helping us find the right way forward for the website which is so vital to our work, and to address sensitive communications issues. We are grateful to all the Capgemini people who gave up their time for free in this pro bono project. ”Sir Nick Partridge, Chief Executive of Terrence Higgins Trust

The Situation

Terrence Higgins Trust (THT) has helped thousands of people living with HIV/AIDS to get help, advice, treatment and counselling. But its website – critical to its mission – needed a total rethink to meet the needs of highly disparate groups. The site also needed to reflect medical and social advances that have changed HIV from a terminal disease to a manageable long-term condition.

The Solution

Capgemini volunteered to address the challenge on a pro bono basis. A key factor was the willingness and enthusiasm of its senior consultants to devote their time to the project on a voluntary basis, without pay. The Capgemini Accelerated Solutions Environment (ASE) was deployed to facilitate THT’s website rethink and to ensure its effectiveness. The ASE combines a world-class facilitation team, proprietary decision-making processes, global knowledge bases and a highly innovative working environment. The THT ASE generated engagement, debate, ideas and – above all – a set of decisions and a firm plan with full buy-in from everyone at THT on the priorities for their new website its direction, shape and content.

The Result

THT were able to develop a plan that had everyone’s support, produce a strategic specification for its new website, and go out to tender. With understanding and agreement achieved at the ASE, THT could finally power ahead with its essential new website programme, which is being funded by a grant from the Elton John Aids Foundation.


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