Production Support Outsourcing for Securities Firm

When capital markets firms want to lower IT costs, often the first place to start is application management and production support.

A leading London-based securities firm was facing issues managing a trade rules application. Support was provided by a contractor who worked a few days a week and was otherwise “on call.” This meant the firm was dependent on a single person for support of this critical application. Capgemini analyzed and evaluated our client’s existing support activities and created a plan to outsource production support using our global delivery model.