Leading Food and Beverage Manufacturer Benefits from Technical Upgrades Center

Using an optimal balance of onshore, near-shore and offshore locations, Capgemini helps global manufacturer handle the development and rollout of all SAP technical upgrades

“ The staffing flexibility and high level of skills of the BC factory helped us to optimize the cost of SAP technical upgrades and installations without sacrificing the operational excellence of our team. ”Architecture and Technical Services Director

The Situation

One of the world’s largest consumer goods companies with operations spanning across Europe, the Americas and Asia-Pacific and carrying some of the world’s best known global brands, faced a need to industrialize all its technical operations using SAP technology.

Historically, the client had undertaken this activity internally with ad hoc support from outside, freelance technical experts. While this approach had worked in the past, the company’s current expansion and complex application landscape called for a more industrialized and outsourced approach. They were looking for a partner that could provide people with strong domain expertise, a global delivery model that balanced multiple locations and could stay within budget.

The Solution

In late 2007, Capgemini signed a multi-year outsourcing contract to establish an offshore technology center for the client. The primary location is India, which houses the experts on SAP Basis Component (BC) solution sets. The team also includes Subject Matter Experts (SMEs) operating in multiple geographies – Europe (Paris), The Americas (East Coast) and Asia Pacific (Hyderabad, Mumbai, Bangalore) – but as one team. The objective is to cover all customer time zones. This approach allows the client’s own staff to focus on core business activities.

The Result

The center carries out all SAP BC solution set technical enhancements for the client, regardless of the function or geography. It is composed of a core team complemented by SMEs in technological modules such as NRX, SNC, ICH or Portal. Installation of new systems sandboxes or migrations is also carried out by the factory. The first activity was a successful technical SAP BC upgrade in October, 2007.

Having seen the ability of Capgemini’s teams to successfully carry out technical upgrades, the client recently decided to expand the scope of the center activities to include more complex research and development oriented initiatives. Typically, this will involve the evaluation and testing of SAP’s latest Business Suite 7 enhancement packs as well as functionalities developed by other solution vendors. A successful testing process often facilitates the buy-in process from key stakeholders before an enterprise-wide rollout.


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