Research Highlights

Author: Lanny Cohen
Beyond the Buzz Today’s trending topics. All in one place.

Across the board, from financial services, to retail, and cybersecurity, one thing is resoundingly clear – emerging technologies will drive the most value if they are ultimately used to improve customer experience. For most industries, this means achieving a new level of digital maturity. This is an overarching trend that we’ve explored in depth throughout 2018, a sampling of which we are pleased to present to you here.

The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence

Mark Taylor, Chief Experience Officer, DCX Global Practice, Capgemini

Automotive Smart Factories: Putting Auto Manufacturers in the Digital Industrial Revolution Driving Seat

Markus Winkler, Global Sector Lead – Automotive, Capgemini

Cybersecurity: The New Source of Competitive Advantage for Retailers

Tim Bridges, Global Sector Lead – CPRD, Capgemini

World Fintech Report 2018

Bill Sullivan, Global Head of Market Intelligence, Capgemini Financial Services

World Payments Report 2018

Ame Stuart, VP Digital Markets, Capgemini Financial Services

Meet The Authors

Markus Winkler

Executive Vice President - Global Head of Automotive
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