Research Highlights

Beyond the Buzz Today’s trending topics. All in one place.

Across the board, from financial services, to retail, and cybersecurity, one thing is resoundingly clear – emerging technologies will drive the most value if they are ultimately used to improve customer experience. For most industries, this means achieving a new level of digital maturity. This is an overarching trend that we’ve explored in depth throughout 2018, a sampling of which we are pleased to present to you here.

The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence

Mark Taylor, Chief Experience Officer, DCX Global Practice, Capgemini

Automotive Smart Factories: Putting Auto Manufacturers in the Digital Industrial Revolution Driving Seat

Markus Winkler, Global Sector Lead – Automotive, Capgemini

Cybersecurity: The New Source of Competitive Advantage for Retailers

Tim Bridges, Global Sector Lead – CPRD, Capgemini

World Fintech Report 2018

Bill Sullivan, Global Head of Market Intelligence, Capgemini Financial Services

World Payments Report 2018

Ame Stuart, VP Digital Markets, Capgemini Financial Services

Meet The Authors