FAQ’s

Capgemini ScaleUp Qualification is a comprehensive four-step process, evaluating a ScaleUp’s ability and maturity to partner with large corporates. Got questions, look here for answers?

General FAQ’s

  1. What is the Capgemini ScaleUp Qualification Program?
    The Capgemini ScaleUp Qualification is a comprehensive four-step process, evaluating a ScaleUp’s ability and maturity to partner with large corporates.
  1. What is the purpose of the ScaleUp Qualification Program?
    The ScaleUp Qualification Program provides a 360-degree view of the ScaleUp by evaluating it on four pillars – People, Finance, Business, and Technology; Qualified ScaleUps are classified under one of four levels – Advanced, Intermediate, Emerging, or Promising. This provides visibility to large corporates on the maturity level of a ScaleUp to best serve its business needs.
  1. How can Large corporate benefit from the ScaleUp Qualification Program?
    Large corporates looking to partner with ScaleUps can register on the Capgemini ScaleUp Qualification portal to access the qualified database of ScaleUps. The portal supports searches based on keywords which can be used to identify the ScaleUps across geographies, maturity and business activities.
  1. What is a ScaleUp? When does a StartUp qualify to be a ScaleUp?
    ScaleUps, in simple words, are matured startups. The basic requirements for a startup to qualify as a ScaleUp are:
  • It has raised more than 1,000,000 EUR/USD/GBP
  • It has full-time employed management
  • It has business traction generating sustainable sales (generated revenue over €200000 and can sustain services to its clients)
  1. What are the various levels of qualification? What are the scores required for each level?
    There are 4 levels of qualification: Promising, Emerging Intermediate and Advanced
    The overall scores required for each of these levels are as follows:
  • Promising: 20 to 40 points
  • Emerging: 41 to 60 points
  • Intermediate: 61 to 80 points
  • Advanced: 81 to 100 points
    ScaleUps obtaining a score of up to 19 points, will not obtain the Capgemini Qualification
  1. What does each qualification level signify?
    The qualification levels indicate a ScaleUp’s maturity stage and its readiness to collaborate with large Corporates. A brief description of each level is as follows:
    Promising ScaleUp:
    A “Promising ScaleUp” displays early signs of stable business growth. The ScaleUp is yet in early stage of maturity and as such is more flexible for adaptation to large corporate specific needs. The ScaleUp has yet some gaps across the four pillars (People, Finance, Business, and Technology) that need to be filled to increase its credibility and thus maximize its likelihood for a successful collaboration with large corporate entities.


    Emerging ScaleUp:
    An “Emerging ScaleUp” is scaling well its business and is on the right track for successful collaboration with large corporate entities. Through the Qualification process, Capgemini has identified areas of improvement that the ScaleUp needs to focus on to improve its credibility and to maximize its likelihood for a successful collaboration with large corporate entities.


    Intermediate ScaleUp:
    An “Intermediate ScaleUp” has already attained a good level of credibility. The ScaleUp displays consistency across all the pillars and has the potential to become an “Advanced ScaleUp” by reinforcing its capabilities in certain identified areas. The ScaleUp has the right people, good finance indicators, early traction, and scalable technology for a successful collaboration with large corporate entities.


    Advanced ScaleUp:
    An “Advanced ScaleUp” implies that it has received an excellent score across all the four pillars (People, Finance, Business, and Technology). The ScaleUp has demonstrated high potential for innovation, revenue generation, and sustainable business growth throughout all the steps of the Capgemini ScaleUp Qualification process. This ScaleUp is among the most qualified candidates for a successful collaboration with large corporate entities.

ScaleUp FAQ’s

  1. What is in it for the ScaleUp to join the Capgemini ScaleUp Qualification Program?
    The qualification program provides an opportunity for the ScaleUps to gain credibility and visibility towards large corporate thanks to the qualification level the ScaleUp receives from Capgemini. The ScaleUp can use this qualification rating to promote their maturity stage.
  1. How much time will I need to invest to go through the qualification process?
    Representatives from a ScaleUp will need to invest overall less than 10 hours throughout the evaluation process. The expected time to go through the qualification process from the start of registration is 30 days.
  1. What are the various steps involved in the qualification process?
    There are 4 steps involved in evaluating a ScaleUp:
  • Step 1: Web-scraping: Aims to obtain a “market sentiment” about the ScaleUp. Positive customer feedback, great website, and solid track record deliver a positive sentiment, while unhappy customers, lack of information, and dearth of solid business traction will yield a negative sentiment. This step does not require any involvement from the ScaleUp.
  • Step 2: Self-declaration: The ScaleUp is invited to answer a detailed questionnaire and review the answers obtained through web-scraping. The ScaleUp may either confirm/modify the data collected or add missing information. The questionnaire could take up to two hours to be completed.
  • Step 3: Interviews with Subject Matter Experts from Capgemini: the ScaleUp will have 4 in-depth interviews with subject matter experts from Capgemini: Business, Technology, People, and Privacy experts. Their role is to qualify the ScaleUp’s answers in relation to the business opportunity, the scalability and cybersecurity of the platform, as well as the team dynamics. Each interview will take one hour.
  • Step 4: Client Satisfaction Assessment: and one Capgemini expert will interview at least two clients of the ScaleUp to assess the overall client satisfaction (through a Net Promoter Score approach). The ScaleUp will provide the contact details of the client. This step does not require any involvement from the ScaleUp.
  1. What are the various parameters on which a ScaleUp is evaluated?
    The ScaleUp will be evaluated on close to 100 parameters across the four pillars of People, Finance, Business, and Technology, and their sub-categories, as shown below: 

  1. How can a ScaleUp apply for the qualification?
    A ScaleUp can be identified for qualification by one of the following methods:
  • The ScaleUp accesses the Capgemini ScaleUp Qualification portal and applies for the evaluation
  • The ScaleUp is suggested by a client
  • The ScaleUp is suggested by a Capgemini employee
  1. How much time does it take from start of portal registration by a ScaleUp till the time it is qualified?
    The expected timeframe to complete the evaluation process (registration to qualification) is 30 days.
  1. On improving my processes can I get a better qualification rating if I reapply?
    On a yearly basis, ScaleUps will be requalified Based on the new assessment the qualification level may accordingly be updated.
  1. What services can a registered ScaleUp avail?
    By registering with the Capgemini ScaleUp Qualification Program, ScaleUps can get global visibility through Capgemini website. and the ability to be known by Capgemini clients and Capgemini sales force partner with large enterprises, having gained credibility through the program.
  1. What is the scoring methodology adopted?
    The scores are assigned based on 4 basic pillars: People, Finance, Business, and Technology. Some 100 parameters assigned across these 4 pillars are assessed and scored This score is combined with the scores from the interview rounds and the client feedback to arrive at a final score.
  1. What are the parameters considered for scoring under the “People” category?
    • Core team’s profile, previous achievements, and understanding of the market
    • How convincing and effective the elevator pitch is
    • Diversity and skillsets of the employees
    • Team Dynamics
  1. What are the parameters considered for scoring under the “Finance” category?
    The ScaleUp’s financial score is decided on the following parameters:
  • Revenue – Value and Growth
  • Funding – Funds raised, investors, future funding rounds
  • Burn rate
  1. What are the parameters considered for scoring under the “Business” category?
    The business traction of the ScaleUp is evaluated on:
  • Opportunity size (market size, market share, competition)
  • Customers (Repeat order rate, NPS, Growth rate)
  • Years of existence
  1. What are the parameters considered for scoring under the “Technology” category?
    Technology is evaluated on the following parameters-
  • Cybersecurity
  • Connectivity to network
  • Scalability
  • GDPR compliance

Large Corporate FAQs

  1. What post-collaboration services are offered by Capgemini?
    Capgemini offers the following services to large corporate that have registered through the portal:
  • Innovation-as-a-Service with a ScaleUp: Consulting services to identify the business need, define the best ScaleUp match and facilitate the collaboration (Diagnose, Design and Orchestrate) to maximize collaboration effectiveness to speed up disruptive innovation
  1. Does Capgemini assume financial or legal liability in case of failure of the partnership?
    Capgemini does not assume any financial or legal liability in case of non performance of the partnership between ScaleUp and client.
    The qualification program aims to provide a structured initial impression about the ScaleUp based on the information provided.
  1. Can Large corporate suggest ScaleUps to be evaluated?
    Yes. Registered users can suggest the ScaleUp by providing the following details:
  • ScaleUp Name
  • Website
  • Contact Information

    Suggest ScaleUp option can be seen in the profile of the registered user.

Large corporate working with a ScaleUp FAQs:

  1. What is the purpose of the feedback that Large corporate will be asked to provide on their relationship with the ScaleUp?
    Under the ScaleUp Qualification Program, Capgemini will provide a 360-degree view of the ScaleUp being assessed. To assess the “client satisfaction”, a portion of the overall score is allocated to feedback obtained from the clients of these ScaleUps.
  1. Who will have access to the feedback that I provide?
    The feedback will be used to evaluate the client satisfaction for the ScaleUp and it will only be accessible by Capgemini’s experts.
  1. How much impact will my feedback have on the ScaleUp’s future business prospects?
    Client feedback is one of the components in the process. The methodology adopted during the qualification process ensures that the different components provide a comprehensive view of the ScaleUp cumulatively. An incomplete evaluation will therefore lead to an inaccurate representation of the ScaleUp, thus impacting collaboration opportunities.
  2. What is the percentage weightage of my feedback in the scoring algorithm?
    Capgemini conducts most of the assessment by web-scraping or one-on-one interviews with the ScaleUp employees. Apart from this, a portion of the scoring is allocated to the feedback obtained from the clients of the ScaleUps. The exact weights allocated to different components are not revealed to the feedback provider.

Interviews with Capgemini Subject Matter Experts FAQs:

  1. What is the Interview with Capgemini Subject Matter Experts for??
    The ScaleUp will be evaluated across 4 main pillars: People, Finance, Business, and Technology.While we will not interview the ScaleUp on its Financial situation, 4 Capgemini’s Subject Matter Experts will interview the ScaleUp management on four topics to evaluate the maturity of the Scaleup:
  • People
  • Business
  • Technology
  • Privacy and GDPR
  1. Who from the ScaleUp should attend the interview?
    The interviewees must belong to the ScaleUp’s executive management team.
  1. What is the number of interviewees in the panel?
    At least TWO of the ScaleUp’s executive management team must attend each interview.
  1. How many interviews will be conducted? What is the structure of each interview?
    FOUR interviews will be conducted. Ideally the interviews will be face-to-face. The Capgemini Subject Matter Expert will lead the interview:
  • asking clarification questions on the self-declaration completed by the ScaleUp
  • asking a specific set of new questions to deep-dive in the topic discussed (People, Business, Technology or Privacy)

Privacy and GDPR FAQs:

  1. What is GDPR?
    GDPR is EU’s General Data Protection Regulation. GDPR aims to protect all EU citizens from privacy and data breaches in an increasingly data-driven world. The GDPR rules apply to all organizations that process the personal data of the data subjects residing in the EU.
  1. Is the “Capgemini ScaleUp qualification” compliant to the GDPR regulation?
    The Capgemini ScaleUp Qualification program is compliant with GDPR rules.
  1. What is meant by privacy/secure by design?
    By privacy, Capgemini refers to its responsibility to take utmost care to prevent any kind of data breach or privacy breach.It uses a “Secure by Design” methodology where any action Capgemini undertakes that involves processing personal data will be done with data protection and privacy in mind at every step.
  1. How long will the user data be retained in the database?
    All data regarding the ScaleUp will be mandatorily erased from the system after a period of two years from the last qualification, or on the ScaleUp’s request, whichever is earlier.
  1. Is my information secure with Capgemini?
    All the information provided by the ScaleUp is secure with Capgemini. Further,
  • Capgemini only collects the information a firm is willing to reveal
  • Only relevant information about the firm will be available to subscribers of the ScaleUp database
  • All the information provided will be mandatorily erased from the system after a period of two years from the last qualification, or on the ScaleUp’s request, whichever is earlier.
  1. Who will have access to the information that I provide?
  • Capgemini will have access to all the information collected about the organization
  • Only processed information will be available to subscribers of the ScaleUp database
  1. Can I remove my information from the portal at any time?
    Yes. An organization is free to remove its information from the portal at any point in time, and ask for data about it to be erased from the database.

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