With experience within the retail, wholesale water, and wholesale wastewater sectors of the water industry, I am a highly adaptable individual who is driven to deliver lasting, technology focused, change.
My varied roles within utilities have enabled me to establish a broad knowledge of the industry from the asset base through to the customer. In these environments I developed a keen understanding of customer experience and innovative technology; as demonstrated by my delivery of the UK’s first water-based smart meter reward scheme.
Leading on a number of projects and specialising in business change and project management roles I have always risen to the challenge of delivering significant change within a short period of time.
It has been noted that I have a strong ‘self-starter’ attitude and ability to logically think through problems by asking the right questions and approaching issues with common sense.
Throughout my career I have constantly challenged myself to acquire new skills and knowledge to further my personal development – a challenge which I maintain in my present role and hope to continue.