Strategy and Transformation

Caroline Le Bars

Expert in Strategy and Transformation

Leading Digital Customer experience strategy and performance within Capgemini Invent; Direct to consumer offer leader – Previously head of customer service
Leading projects to improve customer satisfaction, reduce cost to serve and improve additional revenues opportunities over all industries (B2C and B2B customers), drive to Direct to customer model.

Caroline Le Bars

My experience

Vice Presidente / Brand & Experience / Head of Customer Strategy and performance @ Capgemini Invent

Jun 2001 – Present

Latest Publications

Capgemini Invent

How Direct-to-Consumer selling can help your business rise

Caroline Le Bars

Direct selling channels, both e-commerce and social commerce, have exploded in locked-down...