I am a Director at Capgemini responsible for driving customer-experience solutions through SAP for our clients in North America. I work closely with our partners for implementations in the domains of commerce, sales, Configure-Price-Quote, marketing, field-service management, and customer data clouds.
My daily work involves overseeing technical practice operations, which includes sales support, implementation consulting, project planning, team operations, and solution delivery for our customers. I have ensured the success of multiple digital-transformation initiatives in the retail, grocery, manufacturing, and distribution sectors, while leading a growing team that is considered one of the best in the industry.
Some of my recent work includes: • Developing and launching a phased rollout of a privately held carbon-steel distributor’s first e-commerce site, leveraging SAP S/4HANA’s Commerce Cloud platform with a B2B accelerator • Helping a leading supercenter retailer create a customer-centric solution, enabling customers to shop for groceries remotely • Overseeing the implementation of SAP Hybris for a large designer, manufacturer, and marketer of outdoor sports and recreation products.
I have over 38 years of experience in delivering complex solutions across sectors, including government, high-tech, and consulting. I have also worked with clients in multiple industries, such as manufacturing, finance, retail, and automotive.