I am responsible for customer satisfaction and quality for Cloud Infrastructure Services delivered from India. With more than 26 years experience spread across industry verticals – IT, Telecom, Retail, Logistics & Distribution, I currently lead the people strategy, management of the Cloud Infrastructure Services GDC organization and implementation of transformation programs.
My expertise lies in the Design and Implementation of:
- Global Delivery Models
- Operations and Sales Models across verticals
- Quality Framework
- Operations and Service Optimization
- Customer Advocacy Models
- People Management Models across geographies