Infrastructure Transformation Services

Barbara Schafarczyk

Expert in Customer Collaboration, Delivery, Leadership, people management and development

ITIL Expert with operational practice managing Services. Proven Leader with a strong combination of Customer Service, Global Shared Services, Vendor/Supplier/Partner Management at EMEA Level, Continual Service Improvement proficiency, and People Mgmt skillset.

Experienced in planning and implementing operational tools/ process changes to enable service delivery excellence and balance the cost of IT within and outside the organization. Global practice in managing international Teams spread around the globe and strategic Vendors/Suppliers.

Barbara Schafarczyk

My experience

Service Delivery Manager @ Capgemini

Dec 2017 - Present

Partner Development Manager EMEA Level @ IT and Services

Jun 2013 - Nov 2017

End User services: (different roles: Team Leader, Transformation Manager, Operation Manager) @ Capgemini

Sep 2005 - May 2013