Financial Services

Sandra Ficht

Expert in Customer Service Experience, Digital Banking, Digital Transformation, Governance, Process Optimization, Risk and Compliance

I head the Digital Banking & Payments division for Central Europe at Capgemini Invent since January 2013. In my current role as Vice President I support banks in the digital transformation, including major international corporations as well as local financial institutions.

This often involves the digitalization of customer services, the creation of digital ecosystems and the integrated process automation. I bring several years of professional experience in the financial services industry.

Prior to joining Capgemini Invent, I worked extensively in fields such as governance, risk and compliance. Later on, I was also involved in post-merger integrations and further in process optimizations.

Sandra Ficht

My experience

Vice President and Head of Digital Banking @ Capgemini Invent

July 2018 - Present

Principal & Head of Digital Banking @ Capgemini Invent

Jul 2014 - Jun 2018

Managing Consultant @ Capgemini Invent

Jan 2013 - Jun 2014