Financial Services

Olivier Mathelot

Expert in Digital Customer Experience, Internet of things

Part of the Capgemini DCX community Financial Services, Olivier helps his clients to design and deliver the frictionless customer experiences that help to compete with challenger and fintech offering. Since 2013, his research and lifelong cursus (MIT Sloan School of management) have been focused on how to design and orchestrate methodologies, corporate processes and teams to create matchless customer experience & customer-centric offerings delivered through world-class digital ecosystems.

Olivier Mathelot

My experience

Senior Manager- Digital Customer Experience Financial Services @ Capgemini


CX Strategist / Managing Partner @ Information Technology and Services

03/04/2014 to 10/04/2016

Product & Marketing Director @ Telecommunications

08/09/2011 to 03/11/2014

Principal Consultant @ Management Consulting

02/18/2004 to 08/22/2011

Managing & MarCom Consultant @ Marketing and Advertising

02/10/2004 to 05/04/2009

MarCom Consultant - Senior Project Manager @ Public Affairs

09/16/2002 to 01/14/2004

CX Analyst & Business Manager @ Information Technology and Services

06/12/2000 to 09/10/2002

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