Part of the Capgemini DCX community Financial Services, Olivier helps his clients to design and deliver the frictionless customer experiences that help to compete with challenger and fintech offering. Since 2013, his research and lifelong cursus (MIT Sloan School of management) have been focused on how to design and orchestrate methodologies, corporate processes and teams to create matchless customer experience & customer-centric offerings delivered through world-class digital ecosystems.
Senior Manager- Digital Customer Experience Financial Services @ Capgemini
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