Financial Services

Michael Carroll

Expert in Insurance

A highly accomplished and multifaceted INSURANCE CLAIMS EXECUTIVE with proven global and domestic expertise in global claims, specialty and personal LOBs, target operating model design and execution, acquisitions and transitions, transformation analysis, vision execution, product line management, large loss management, and sales, marketing and underwriting.

Possesses an established record of building performance-driven and measured organizations, from claim registration through adjudication. Leverages demonstrated unique ability to translate vision and strategy into executable action and entrenched day-to-day practice to positively impact the top and bottom line.

Michael Carroll

My experience

Vice President Global Insurance Services @ Capgemini

Jul 2016 - Present

Senior Vice President & Global Head, Global Claims at AIG Insurance Company @ Insurance

Jul 2012 - Jul 2016

Regional Vice President of Claims, Southwest Region @ Insurance

Jan 1995 - Aug 2012

Vice President, Safeco and Manager, Liberty Mutual Agency Markets @ Insurance

Jan 2009 - Jan 2010

Assistant Vice President, Auto Liabiltiy Claims @ Insurance

Jan 2008 - Jan 2009

National Business and Home Liability Product Line Manager @ Insurance

Oct 1995 - Dec 2007

Latest Publications

Data processing

Cognitive document processing: A competitive differentiator for payers

Michael Carroll

Data capture bottlenecks undeniably impact processes across the insurance value chain


Improving claims auditing with robotic process automation

Michael Carroll

RPA and RDA help in preventing claims leakage caused by human errors and improving claims...

Artificial Intelligence

How Artificial Intelligence Enables Smarter Claims Processing

Michael Carroll

Artificial Intelligence is making traditional claims processing a thing of the past....