Financial Services

Gunjan Aggarwal

Expert in Analytics, Artificial Intelligence, Data Science

Gunjan is a head of Artificial Intelligence and Marketing Science where she advises businesses on how to build business cases and successfully manage AI and customer value analytics projects. Gunjan is a firm believer in data-based decision making and applying automation to improve customer experience. She helps clients design their customer data platforms with a customer-centric approach in order to bring business value to customer experience, marketing science, innovation, operational effectiveness and compliance.

She spends time each month doing pro-bono work to support women in the STEM field.

Gunjan Aggarwal

My experience

Sr. Director - Analytics and Artificial Intelligence Practice Head @ Capgemini


Senior Consulting Manager, WA - Big Data Analytics @ Information Technology and Services

06/14/2011 to 10/21/2015

Project Manager - Web Analytics @ Information Technology and Services

08/11/2009 to 06/07/2011

Latest Publications

Artificial Intelligence

Social media as the world’s largest customer service channel

Gunjan Aggarwal

Artificial intelligence powered software can comb through the mountains of valuable customer...


Bots in conversational banking: Is a revolution underway?

Gunjan Aggarwal

Banks have begun transitioning to “conversational banking” and are viewing chatbots as new-...

Artificial Intelligence

Smart marketers are leveraging artificial intelligence to bolster customer experience

Gunjan Aggarwal

Artificial intelligence help marketers drive efficiency and helps them make fact-based...