I work in the capacity of a Senior Director and Client Delivery Partner at Capgemini with a perceptible sense of pride of being a trailblazer to solve customer problems with leading-edge technologies, thought leadership and collaboration.
My main responsibilities include managing account relationships, service delivery governance, portfolio rotation through digital transformation and serving demand through a combination of Design office, Agile / DevOps factories, Cloud labs, Automation Drive framework and Digital SIAM.
With over 20 years of industry experience, I passionately drove consult-to-operate design projects, executed CX functional and thematic transformation programs through lean proto-typing across value chains, incubated new ‘BPaaS’ solutions and was personally responsible for extending the delivery footprint for our global shared services in the APAC, LATAM and Nordics geographies.
I was previously member of Global Sales and led the U-GTM Strategy, Pre-Sales management and Solutioning Hub for our Business Process Outsourcing (BPO) and Digital Customer Experience (DCX) businesses across main market domains, augmented by Front-end channels, AI, Data and Open-X Platforms.
Sectors:
Banking & Financial Services | Telco, Media & Hi-Tech (TMT) | Loyalty Marketing | Professional Services (One-CX \ BPO)
