Financial Services

Ashiq Nagda

Expert in Blockchain, BPO, Cloud Computing, Digital Transformation (CX), RPA (ESOAR), SAFe Agile IT

I work in the capacity of a Senior Director and Client Delivery Partner at Capgemini with a perceptible sense of pride of being a trailblazer to solve customer problems with leading-edge technologies, thought leadership and collaboration.

My main responsibilities include managing account relationships, service delivery governance, portfolio rotation through digital transformation and serving demand through a combination of Design office, Agile / DevOps factories, Cloud labs, Automation Drive framework and Digital SIAM.

With over 20 years of industry experience, I passionately drove consult-to-operate design projects, executed CX functional and thematic transformation programs through lean proto-typing across value chains, incubated new ‘BPaaS’ solutions and was personally responsible for extending the delivery footprint for our global shared services in the APAC, LATAM and Nordics geographies.

I was previously member of Global Sales and led the U-GTM Strategy, Pre-Sales management and Solutioning Hub for our Business Process Outsourcing (BPO) and Digital Customer Experience (DCX) businesses across main market domains, augmented by Front-end channels, AI, Data and Open-X Platforms.

Sectors:
Banking & Financial Services | Telco, Media & Hi-Tech (TMT) | Loyalty Marketing | Professional Services (One-CX \ BPO)

Ashiq Nagda

My experience

Senior Director and Client Delivery Partner @ Capgemini

Jul 2004 - Present

Business Analyst @ Marketing & Advertising

Feb 2000 - Jul 2004

Latest Publications

Audit and compliance

Audit and compliance productivity driven by Artificial Intelligence

Ashiq Nagda

Artificial intelligence for better decision-making, reduced audit cycles and measured actions...