I advise my clients in enabling digital transformation for their enterprise and customers. I draw upon my digital consulting, solution and delivery experience to help clients define their digital strategy, future digital architecture blueprint, technology selection and execution roadmap leveraging modern Agile/ DevOps principles. I am passionate follower and advisor on next generation enablers such as iOT, Blockchain, Artificial Intelligence and Cloud to help businesses deliver next generation customer experience and achieve operational excellence.
1. I helped launch digital bank for a leading Australian Bank and was responsible for digital execution of the project. The digital bank received several awards for being the best online brand in ANZ region. Outcome: Over 100k accounts were opened in less than 12 months and the overall onboarding time was reduced from 2 days to 10 minutes. Leads increased by 50%
2. Digital Transformation for Global Custodian Bank – I helped define digital strategy and managed execution. Transformed the existing legacy platform to modern digital platforms enabling improved customer experience and retention. Outcome: Increased client wins for the bank and supported their business ambition to grow business 4X in 3-5 years; provided digital interface for various stakeholders
3. Digital Claims Transformation Rollout for a Global Insurance firm – I played the role of business and solution architect for the engagement, whilst working with multiple client stakeholders across locations to define the to-be solution state and managed the local business requirements. Outcome: Global roll out across 7+ LOB’s across 130 countries; Digitized the FNOL process