A passionate follower and advisor on digital transformation for global Banking and Insurance clients. I closely follow next generation enablers such as iOT, Blockchain, Artificial Intelligence and Cloud to advise businesses to deliver next generation customer experience and achieve operational excellence. With proven experience of consulting and implementing global digital transformation engagements, I enable customers define digital strategy, digital architecture blueprint and digital delivery leveraging modern Agile/ DevOps principles.
Insurers will have to realign their customer engagement approach with the “Millennial” mindset cutting across all generations
Improved customer experience has clearly drawn upon the Gen X or older segment, which has...