Digital Transformation and Innovation

Luiz Fernando Vianna

Expert in Contact Center, Customer Experience Management, Customer Success Management

I advise my clients on Contact Center Cutting-Edge technologies in order to bring more value to its Customers as well as to have a more cost effective operation.

I supported a client to design a Contact Center blueprint to guide them on its investment in technology for the following years.

Luiz Fernando Vianna

My experience

Sr. Manager - Infrastructure Services @ Capgemini

Jun 2018 - Present

Sr. Manager - IT PMO & Head of Telecom @ Outsourcing/Offshoring

Jan 2019 - Jun 2018

Program Director - CALA Region @ Information Technology and Services

Jan 2016 - Mar 2017