Kellie has over 8 years experience in omni-channel customer experience design, channel strategy, data-driven decision making and collaborative transformational change.
Kellie has the advantage of gaining rich experience within a variety of industries as well as in consulting. This enables Kellie to deeply understand an organisations needs from a detailed level, through to overarching strategy level and produce bespoke solutions based on her varied experience.
Business in which Kellie has worked with including HMRC, Unilever, GlaxoSmithKline, Metro Bank, HSBC, Bank of Ireland and Ted Baker. All of whom, were in need of an agile customer experience expert to drive change across complex business models and bring fresh thinking.