Digital Transformation and Innovation

Benjamin Lafon

Expert in Digital Transformation and Innovation

I support Operational Performance improvement and large-scale Transformation Programs of large industrial and service groups (my clients are mainly engaged in the Energy, Utilities, Banking & Insurance sectors).

I focus on improving Performance, Quality & Client satisfaction by leveraging Lean management approach and digital levers (Automation, Analytics, Chatbot, …), coaching teams in their transformation. I also developed the Operations Design Offer, which is inspired of the best practices and great principles of design Thinking in order to deeply transform the Operations .

Benjamin Lafon

My experience

Managing Consultant @ Capgemini Invent

Sep 2014 - Present

Managing Consultant @ Financial Services

Jan 2014 - Sep 2014

Supply Chain Co-ordinator @ Retail

Jul 2012 - Dec 2012

Purchasing Consultant @ Management Consulting

Jan 2012 - Jun 2012

Account Manager Assistant @ Banking

Jul 2011 - Aug 2011