Hervé Leroux

Hervé Leroux
Expert in Digital Customer Transformation

I support major enterprises in transforming their customer services towards cross channel customer interaction with the aim to optimize customer experience using business cloud based solutions.

Contact me My experience

My experience

  • Board member
    @ ACSEL
    In September 2012
    ACSEL, based in Paris, represents the digital economy in France with a European perspective, and its objective is to support businesses in a transformation of the economy driven by digital technologies, by building consumer trust in digital services and expanding cross-border e-commerce throughout Europe.
  • Head of Business Development
    @ PROSODIE (Capgemini Group)
    In February 2011
  • Board member
    @ AEPM
    From November 2009 to February 2011
  • Head of Multi-channel Distribution & Innovation BPCE
    @ BPCE
    From August 2009 to February 2011
  • Head of Direct Banking
    @ Caisse Nationale des Caisses d'Epargne
    From September 2004 to July 2009
  • Manager of contact center
    @ HSBC France
    From December 2000 to December 2003
  • Project marketing manager
    @ BRED Banque Populaire
    From December 1993 to December 2000