Digital Customer Experience

Vikas Sawant

Expert in Customer Experience, Solution architecture

I am passionate for conceiving solutions involving integration at back end and customer experience on the front.  I consider myself as creative, logical, rational with unlimited learning potential.  I am a risk-taker, bold, goal-oriented, confident and committed to my work.

My recent experience spans across domain of ECM, Portals, WCM and DMS in multiple vertical industries (QSR, FMCG, Retail, and Manufacturing).

I have played consultative role on multiple projects and have deep understanding of ECM tools & its integration with other Enterprise products. My key responsibilities have been

  • Partnering with clients for helping them with technical vision for business solution
  • Ensure successful end to end technical delivery as Lead architects
  • Instrumental in winning and successfully executing multimillion deals
  • Successfully driven consulting engagements for program roadmap & product selection
  • Incubation of ECM/Portal practice which is now 200+ employees
  • Train & groom delivery architects (250+ Architects on CA-CC batches of CG University course)
Vikas Sawant

My experience

Principal Solutions Architect / Portal Practice Lead @ Capgemini

Oct 2007 - Present