Digital Customer Experience

Vaibhav Gupta

Expert in Digital Transformation

I drive technological driven transformation which is agile and bring long term business value to our client.

Business consultant with 10 years’ experience in digital transformation and process automation programs, IT project Delivery, business analysis, process consulting. Also worked as an end to end project manager for multiple short/long term projects in utility, retail, consumer products, telecom and automotive domain.
Led areas including process Mapping, digital strategy, operations excellence, BPM process transformation (Pega), service assurance, quality management and lean six sigma to bring in operational efficiencies and financial benefits for the clients spanning across multiple domains and geographies.

Vaibhav Gupta

My experience

Portfolio Manager - Process Automation and BPM @ Capgemini

Apr 2018 - Present

Management Consultant - Capability Network @ Information Technology & Services

Jan 2015 - Mar 2018

Associate Consultant - BSG BPM @ Information Technology & Services

Apr 2013 - Jan 2015