Digital Customer Experience

Spencer Lentz

Principal – Digital Customer Experience | AI & Digital Process Automation

I am passionate about helping our clients use technology to make better decisions so their people may work more efficiently.

As a Principal in Capgemini’s Pega Practice within the Digital Customer Experience (DCX) group, I work with leaders of major industries. My focus is to grow the portfolio of Capgemini’s solutions in artificial intelligence, digital process automation, and digital customer experience.

I am an expert at navigating the complicated worlds of AI and digital transformation. I help clients understand emerging technologies and platforms to achieve their business goals. I deliver high-level support across sales and marketing, customer service, field service, and sales automation. I scale innovation and digital transformation capabilities for companies and often design and run their automation and innovation centers of excellence.

Recent work includes

  • Adaptive recommendation engines for sales and marketing
  • Consumer data-privacy solutions for automation
  • Augmented reality for field-service engineers
  • Network-deployment management platforms
  • Complex event-processing engines for network monitoring
  • Customer-care optimization and proactive issue resolution
  • Recall management for auto and manufacturing.

And another thing…

Before joining Capgemini, I worked in various industries, serving as a Technical Consultant for a segment of the retail market, a Senior Manager for a broadband transformation company, and a Program QA Manager for a major media and entertainment company.

Spencer Lentz

My experience

Principal, Pega Practice, Digital Customer Experience group @ Capgemini

Jan 2018 – Present

Client Relationship Executive @ Capgemini

Nov 2015 – Dec 2017

Business Development Executive @ Capgemini

Oct 2011 – Oct 2015

Senior Manager - Technology Services @ Capgemini

03/14/2007 - 09/16/2010

Technical Consultant @ Jabian Consulting

Aug 2006 – Feb 2007

Senior Manager @ eTMO - Broadband Transformation

07/12/2005 TO 05/11/2006

Program QA Manager @ Magic Your Way / Disney Magic Express

03/15/2001 TO 07/11/2005

Latest Publications

Customer Experience

Recalls have the potential to damage – or aid – your brand

Spencer Lentz

Product recalls will continue to be an ongoing and significant threat to brand value and...