Principal – Digital Customer Experience | AI & Digital Process Automation
I am passionate about helping our clients use technology to make better decisions so their people may work more efficiently.
As a Principal in Capgemini’s Pega Practice within the Digital Customer Experience (DCX) group, I work with leaders of major industries. My focus is to grow the portfolio of Capgemini’s solutions in artificial intelligence, digital process automation, and digital customer experience.
I am an expert at navigating the complicated worlds of AI and digital transformation. I help clients understand emerging technologies and platforms to achieve their business goals. I deliver high-level support across sales and marketing, customer service, field service, and sales automation. I scale innovation and digital transformation capabilities for companies and often design and run their automation and innovation centers of excellence.
Recent work includes
- Adaptive recommendation engines for sales and marketing
- Consumer data-privacy solutions for automation
- Augmented reality for field-service engineers
- Network-deployment management platforms
- Complex event-processing engines for network monitoring
- Customer-care optimization and proactive issue resolution
- Recall management for auto and manufacturing.
And another thing…
Before joining Capgemini, I worked in various industries, serving as a Technical Consultant for a segment of the retail market, a Senior Manager for a broadband transformation company, and a Program QA Manager for a major media and entertainment company.