Digital Customer Experience

Sebastien Joubert

Expert in Digital Transformation, Management Consulting

Vice President Brand & Experience, Capgemini Invent

Sebastien is an expert in Marketing & Sales areas, with a focus on sales channels optimization and customer relationship management for major players in the energy, services and industry sectors.

He joined Capgemini Invent in 2010, where he further developed his expertise into digital and data customer experience transformation for major B2B stakeholders, in international contexts.

Key projects

Industries: Sebastien has supported the digital transformation of an Industry world leader and foster the customer relation functions as competitive advantage just like its products.

Energy: He redefined the customer base and customer loyalty model of a stakeholder with a historically intermediated business model.

Retail: He was a key player in the omnichannel transformation of a European leader wanting to take full advantage of digital and data to address its B2B customers.

And another thing…

A fitness enthusiast, Sébastien regularly takes part in the “Paris 20 kms” and the “Paris-Versailles” marathons.

He is also an active sponsor of Capgemini Invent’s “Invent For Society” initiative, which supports the transformation of society (from individuals to businesses) using a rewarding and sustainable approach: planet-centric design.

Sebastien Joubert

My experience

Vice President @ Capgemini Invent

Sept 2018 - Present

Vice President Digital Customer Experience @ Capgemini Invent

Nov 2010 - Present

Latest Publications

WordsOfDayAfter

The day after: #Commitment

Sebastien Joubert

The challenges faced by our society are becoming clearer to each one of us. Global warming,...