Digital Customer Experience

Remco Stolp

Expert in Customer Care, Digital Customer Experience - CRM, Email Marketing, Oracle

I know what drives you because I was you.

I am a somewhat a-typical architect, because through my education and the first 18 years of my working life I was a marketeer. This means that I have struggled with the same issues you are struggling. I always remember my own reaction to the ‘IT’ questions I am asking you nowadays like “what do you exactly mean with I want my channels connected?” or “but what do you really want to achieve with this tool?”.

 As a senior Digital Architect I help organizations in their struggle to transform and to become more digitally mature. I cover the entire Customer Experience domain and I’m not connected to a specific vendor. This allows me to advise you on the next steps you should take without bias. I bridge the gap between Business and IT and I help you organize your road-map in an efficient way.

 With a lot of expertise in retail, travel and automotive, I’m working on some engagements in the public domain as well.

 I am an avid windsurfer who loves to go out when others stay in, but always in a balance between family and work.

Remco Stolp

My experience

Senior Architect DCX @ Capgemini

Feb 2016 - Present

Member of the Supervisory Board @ Leisure, Travel & Tourism

Jan 2016 - Present

Managing CX Architect @ Capgemini

May 2015 - Present

Manager Consultancy & Development @ Customer Interaction Group

May 2014 - Apr 2015

Project Manager Operations Control & Ground Services @ Airlines/Aviation

Apr 2013 - Apr 2014

Liaison Officer @ Airlines/Aviation

Apr 2012 - Apr 2013

Manager Customer Care @ Airlines/Aviation

Apr 2009 - Apr 2012

Manager CRM @ Airlines/Aviation

Apr 2007 - Apr 2009

Latest Publications

Customer Experience

The SaaS usage costs contradiction

Remco Stolp

Do you pay for what you use or do you fix your costs? Something to think about before buying...

Architect

Managing a complex and dynamic Customer Experience landscape

Remco Stolp

In this second challenge, managing a complex and dynamic ecosystem, there are choices to be...