Digital Customer Experience

Remco Stolp

Expert in Customer Care, Digital Customer Experience - CRM, Email Marketing, Oracle

I help my clients to add value to every customer interaction, achieve better Customer Experience and better results by providing them with the best solution.

Remco Stolp

My experience

CoE Lead Oracle DCX @ Capgemini

Feb 2016 - Present

Member of the Supervisory Board @ Leisure, Travel & Tourism

Jan 2016 - Present

Managing CX Consultant | Solution Architect @ Capgemini

May 2015 - Present

Manager Consultancy & Development @ Customer Interaction Group

May 2014 - Apr 2015

Project Manager Operations Control & Ground Services @ Airlines/Aviation

Apr 2013 - Apr 2014

Liaison Officer @ Airlines/Aviation

Apr 2012 - Apr 2013

Manager Customer Care @ Airlines/Aviation

Apr 2009 - Apr 2012

Manager CRM @ Airlines/Aviation

Apr 2007 - Apr 2009

Latest Publications

Customer Experience

Excellence in delivery is not straightforward

Remco Stolp

How to match customer expectations in parcel deliveries? Combine IoT and field service...

crm

What a CRM system does NOT do for you

Remco Stolp

Your CRM system is as good as the information your employees enter in it. No CRM system is...

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