Digital Customer Experience

Pierre Duchêne

Expert in Digital Customer Experience

The customer experience is at the heart of new business development strategies. In an increasingly fragmented and standardized world, it has become the privileged differentiating lever for aligning the business and strategic interests of organizations with the needs and aspirations of their customers.

I help my clients simplify their customer experience by leveraging cutting-edge technologies relying on a network of many key partners (Salesforce, Microsoft, Adobe, Odigo, SAP, Vlocity, Pega).

Pierre Duchêne

My experience

Deputy Practice Head Paris - DCX @ Capgemini

Jul 2019 - Present

Marketing automation Offer Leader - DCX @ Capgemini

Oct 2009 - Dec 2016