Digital Customer Experience

Mike King

Expert in Customer Experience

I am a Senior Architect with deep expertise in Salesforce multi-cloud architecture and a particular focus on Commerce projects. I work with clients to help orchestrate the complex transformations necessary to move from disconnected Customer Experiences (CX) to a more integrated and unified CX vision. My primary area of focus is multi-tower Salesforce projects encompassing Commerce, Service, Marketing, and more but bring the same depth of experience to any engagement.

I have also played a key role in guiding client teams through the process of setting up and maintaining a global Enterprise Architecture capability that supports multi-brand and multi-region Salesforce deployments and creates a more capable self-sufficient organization.

In the past I’ve had the opportunity to present at multiple technology conferences, primarily on topics related to multi-cloud architecture. You can hear some of my viewpoints on Salesforce in the Capgemini Salesforce podcast.

Recently I’ve worked with clients to:

  • Develop technical solutions to complex business needs that varied across brands, business units, and geographies requiring a flexible scalable solution supported by a robust global architecture governance model
  • Provide technical oversight for a team of Architects across multiple technology stacks to deliver a seamless experience using Salesforce Commerce Cloud B2C, Service Cloud, and Community Cloud backed by Mulesoft with support from Heroku
  • Designed an Architectural solution for complex pricing and promotion processor driven by a highly configurable rules engine to support a global commerce client handling over $1 million / minute at peak and evaluating hundreds of data points

Throughout my career I’ve focused on the role of the architect in translating business requirements into something concrete and actionable. I strive always to make the complex simple and enjoy teaching, whether that’s presenting at conferences to technical professionals or volunteering at a local middle school to teach coding to the next generation.

Outside of work, I’m a fitness enthusiast, an inconsistent meditation practitioner, and love going backpacking through the mountains (preferably where there’s no cell phone coverage).

Mike King

My experience

Chief Technical Architect @ Capgemini

Sep 2016 - Present

Director of Technology @ Information Technology & Services

Dec 2012 - Sep 2016