Digital Customer Experience

Mark Taylor

Expert in Customer Experience Strategy, Digital Customer Experience

Mark Taylor is passionate about creating economic value through insight based and technology enabled customer experiences.

He also understands that it requires meaningful collaboration to drive that value.

Throughout his career, he has consistently melded together teams, companies, techniques, and approaches to construct new and exciting ways of creating added value solutions for some of the worlds’ most significant clients.

Mark Taylor

My experience

Chief Experience Officer - Global DCX Practice @ Capgemini

01/01/2016

Global Lead - Digital Customer Experience @ Capgemini Consulting

08/06/2014

Chief Operating Officer @ Marketing and Advertising

08/15/2012 to 07/22/2014

Chief Marketing Operations Officer @ Marketing and Advertising

06/18/2008 to 09/13/2012

EVP. Digital Marketing Solutions @ Marketing and Advertising

08/09/2006 to 06/25/2008

COO Database Marketing @ Marketing and Advertising

01/11/2005 to 07/04/2006

Chief Information Officer @ Marketing and Advertising

02/13/2001 to 01/19/2005

Director, Strategic Applications @ Marketing and Advertising

12/08/1993 to 01/30/2001

Founder @ Marketing and Advertising

03/18/1987 to 01/18/1994

Latest Publications

Customer Experience

Time to Talk

Mark Taylor

Conversational interfaces will transform digital customer experiences. The time to start...

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