Digital Customer Experience

Jukka Tuominen

Expert in CRM, Customer Engagement, Ecommerce, Pega, SAP hybris, Service Design

I help my customers in building better customer experiences through thorough business understanding and innovative use of technology.

By combining both business and IT into a whole I’m allways on a mission to enable seamless omnichannel experiences that wow their audience.

Jukka Tuominen

My experience

Head of Customer Engagement @ Capgemini

Jun 2017 - Present

Solution Architect - Customer Experience Management @ Information Technology and Services

Jan 2014 - Jun 2017

Consultant - SCM OTC @ Information Technology and Services

Apr 2012 - Dec 2013

Managing Consultant CRM @ Information Technology and Services

Jan 2010 - May 2012

Senior Consultant CRM @ Information Technology and Services

Feb 2007 - Dec 2009

Latest Publications

Customer Experience

Next Best Experience for surviving Christmas preparations

Jukka Tuominen

Instead of just supporting an organization-centric view of the brand exchange, NBE has a...