Digital Customer Experience

Josselain Prost

Expert in Digital Customer Experience Customer Service

With a passion for Customer Care, cloud & omni-channel, I’m leading execution of digital transformation programs. Delivering solutions that achieve our customers’ strategic, business and technical objectives is the driver of my professional journey.

Josselain Prost

My experience

Digital Practice Leader - Capgemini Switzerland @ Capgemini

01/01/2017

Customer Experience Manager @ Capgemini

08/13/2012

CRM Manager @ Information Technology and Services

05/10/2010 to 07/12/2012

CRM Project Leader @ Machinery

09/13/2005 to 05/18/2010

Siebel Project Leader @ Capgemini

06/01/2000 to 09/13/2005

Latest Publications

conversational commerce

Voice: Guiding businesses to the next engagement channel

Josselain Prost

Voice interactions with consumers will help brands understand their consumers better and provide...

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